Swapalease.com rip offs charged my credit card without authorization would not refund Cincinnati Ohio

Frank is correct that one of our sales representatives followed up with him in an effort to sell him on the services Swapalease.com has to offer after visiting our web site. Ultimately, Frank made the decision to purchase one of our service offerings as a result of our representative's efforts. He is also correct that we will be able to handle the necessary financing should a buyer be found for his vehicle as a result of the Swapalease.com program he selected. However, everything else stated in his posting is essentially not true.

First, our sales representatives follow a script and process that helps ensure that clients and potential clients are not only treated fairly, but also consistently. It is part of our script to notify clients we have a no refund policy and this policy is reiterated via email, as well. Additionally, we make it clear that we are charging the client's credit card when the terms of the sale are agreed upon. His claim that Swapalease.com charged his card without his authorization is simply bogus and a maneuver to discredit our good reputation as evidenced by the fact his credit card information was provided to us.

Second, we commonly follow up and communicate with clients via email and telephone. In this case, both email and phone calls have been exchanged with different company representatives. In fact, I have personally returned two calls to this individual in addition to the numerous ones handled by my colleagues. Said differently, Frank is not telling the truth regarding his claim we do not return phone calls.

Third, following our stated and clearly outlined policies does not equate to poor customer service, rather it proves we take customer service seriously and that we understand the importance of doing so. Obviously, this client is not happy about the fact that he originally chose to ignore (giving him the benefit of the doubt over the more likely non-truth scenario) our no refund policy and that we are not willing to give him special treatment.

Lastly, it is important to note that even though this Swapalease.com client has opted to not be accurate in his portrayal of his dealings with us and the fact he has expressed himself in a less than professional manner in his correspondence thus far, we will absolutely honor the terms of our agreement.

Scot
Swapalease.com

Scot, quite frankly you can kiss my @ss buddy. Your company are a bunch of crooks. You know everything I said was true. As for your script, I could care less about your script, that script does not hold up in any courtroom which is evident why I was able to get my money back from the bank, because I was right, I never signed your credit card receipt so your company was obligated to refund my money. You cannot uphold the agreement, because the whole idea behind your business is false. That is why there are other people posting Rip off reports about your company. No one can simply just walk out of a lease or finance terms and hand the terms to someone else, they have to qualify for a loan and get their credit checked first, you never tell consumers this, which is why your company is deceptive. Your company posts ads of vehicles with monthly payments and other people are supposed to believe they will be paying those monthly payments if they decided to get the car, it is simply illogical. you are the unprofessional one, which is why you work for a bogus company like Swapalease.