• Report: #447278

Complaint Review: Walmart

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  • Submitted: Tuesday, April 28, 2009
  • Last Posting: Tuesday, January 17, 2012
  • Reported By:Dwight Illinois
Walmart
1600 W. Reynolds St. Pontiac Illinois 61764 U.S.A.

Walmart Automotive Dept. totalled my car with a simple oil change! Pontiac Illinois

*Consumer Comment: ..and heres why your having trouble


1Author 3Consumer 0Employee/Owner

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I took my Chevy Classic Malibu into Walmart to have a routine oil change. Two days later, the engine light on my car comes on, and then the engine starts making a banging sound.

I reported this to Walmart's Claims department. They said they could do nothing for me.

My mechanic tells me the engine has been totalled. There were pieces of metal in the oil that he took from the engine.

Walmart says I have no proof that they are responsible!

Lynne
Dwight, Illinois
U.S.A.

This report was posted on Ripoff Report on 4/28/2009 6:38:51 PM and is a permanent record located here: http://www.ripoffreport.com/auto-advertising-services/walmart/walmart-automotive-dept-total-b6ddy.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 3Consumer 0Employee/Owner
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#1 Consumer Suggestion

Walmart is at fault

AUTHOR: Tamesha - Hoover (U.S.A.)

Did the claims guy tell you to get a breakdown of your engine? The reason why I am asking you is because they told me to do the same. I called a mechanic to ask them if that's needed and they said that the only reason why Walmart wants you to do that is because they can take the blame from them. They did the same to my car, but they put 1 quart less of oil in my car when my car requires 4 quarts and my engine did the same as yours. Get a letter from your lawyer if you have one, file with the BBB, and also file with your attorney general's office.
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#2 Consumer Comment

my friend

AUTHOR: Ravenslvr - Grand Prairie (U.S.A.)

my friend is actually suing walmart because they exact same thing happened.its been in court over three years
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#3 Consumer Comment

..and heres why your having trouble

AUTHOR: ASE-Mechanic 260 - faketown (United States of America)

I've posted this advice IDK how many times. The reason people have so much trouble getting their "blown-up engines" replaced by walmart.
 
Chain of Custody

Once your vehicle leaves their property, they no long have custody of it (obviously). Where this get's you into trouble in court, is that your vehicle left their property with no problems and no complaints from you. They can then contend that you may have drained the oil yourself to get money, hit a pot hole creating a leak, etc etc etc......  This then shifts the burden of proof totally on you. You (the lone consumer) is now up against walmart with billions of dollars.

It's easy enough to remedy, AND can prevent you from losing your engine in the first place.

When the shop is done with your car, and BEFORE your take custody of it(don't even let them give you your keys, make them keep possesion of them, and DEFINATLY don't pay the bill yet), ask the service manager to show you (on the dipstick of your engine) that the engine has been fileld to the appropriate oil level.  It's that easy, and most service managers are happy to, because it gives them the chance of catching a screw up before it ends up in court, or worse: here.
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