Desert Volkswagen
6375 W. Sahara Ave. Las Vegas, NV.
Las Vegas Nevada 89113
United States of America
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Desert Volkswagen David Durrill Cheating. Dishonest, Greedy, unconscionable Las Vegas, Nevada
*Consumer Comment: No rip off.
1Author
3Consumer
0Employee/Owner
I took my 2004 VW Jetta to Desert Volkswagen for diagnosis.
1st issue: They charged me $150 for the diagnosis. Any other local shop is free, or at most, $59.
2nd issue: They diagnosed that I needed a new alternator. Locally, a new alternator costs ~$150. Their estimate was for $1100...later amended +13% to $1,240 (plus shop material charges, sales tax, etc. etc.).
TWELVE HUNDRED DOLLARS???? --for a $150 alternator? I went to PepBoys; bought an identical unit for $164, and installed it myself in 20 minutes; all done. Car works perfectly.
Shame on them for trying to rip me off!!!!! ---by a THOUSAND dollars! God only knows how many other people they rip off similarly, all day, every day. I am ashamed I ever bought the car from them inthe first place. I wrote them a letter, and told them I would never patronize them again. They deigned to reply to it (so far).
Click Here to read other Ripoff Reports on Desert Volkswagen
REBUTTALS & REPLIES:
1Author
3Consumer
0Employee/Owner
Updates & Rebuttals
#1 Consumer Comment
AUTHOR: coast - (USA)
SUBMITTED: Wednesday, October 19, 2011
POSTED: Wednesday, October 19, 2011
The diagnosis is a service. The service is not free. Other shop fees is not a factor.
The estimate you were given is way overpriced but not a rip off because a merchant has the right to charge whatever they want.
#2 Consumer Comment
AUTHOR: James MK - La Jolla (USA)
SUBMITTED: Friday, October 21, 2011
POSTED: Friday, October 21, 2011
Not a rip-off indeed. $150 for a diagnosis at a dealership is par for the course.
By opting to deal with a dealership you chose the absolute most expensive avenue to have your vehicle serviced. Once the warranty is expired dealerships should be a last resort. The equation is simple: operating a dealership is more costly than running an independent auto repair shop and therefore customers are charged more, usually about twice the hourly rate of most local shops. Also dealerships use original parts which are considerably more expensive than generic ones, and should only be used on vehicles still under warranty so as to not void it. Otherwise many generic parts are just as good, some even better.
Want to save money? Anything you can DIY you DIY. If you don't know what's wrong with the vehicle have it diagnosed by a reputable independent mechanic, then do the repair yourself if possible. If not, deal with a shop that agrees to install parts brought in by customers, you'll save a bundle.
#3 Consumer Comment
AUTHOR: Tech1 - Laurel (U.S.A.)
SUBMITTED: Monday, October 31, 2011
POSTED: Monday, October 31, 2011
They diagnosed that I needed a new alternator. Locally, a new alternator costs~$150. Their estimate was for $1100...later amended +13% to $1,240 (plus shop material charges, sales tax, etc. etc.).
What was the complaint? Did they recommend something else? To install one it is 1.5-2 hours depending on the dealer. The Generator is about $400 the dealership can't even buy the part for 150. Given the Cost, I would say they recommended other things.
