Marlboro Nissan
740 Boston Post Road
Marlboro Massachusetts 01752
U.S.A.
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Marlboro Nissan ripoff, vehicle damaged during delivery, gave me the runaround, promised payment but never came through Marlboro Massachusetts
1Author
0Consumer
1Employee/Owner
Purchased vehicle through Marlboro Nissan internet ad in late December 2004. Told by salesman that car was in "pristine" condition. Car was not delivered for almost 30 days.
When it arrived it had a broken windshield, damage to the hood, bald tires etc. When I called Jim Wood at Marlboro Nissan to report this situation he promised to correct everything. He told me that before he could compensate me I needed to obtain a camera and take photos to submit to his dealership and that I should have the repair work done and submit receipts.
I did exactly as Mr. Wood asked. In all, I put more than $1,000 into fixing this vehicle. I sent photos and receipts to Marlboro and that is when the game began. It took over a month to get a partial refund for the bald tires. But when I requested payment for the broken windshield I was told that first Marlboro would have to obtain a refund from their delivery service before they could compensate me.
Today is February 22, 2005. I purchased this vehicle on December 15, 2004. To date, I have still not received compensation from Marlboro Nissan for the $350 I put out to replace the broken windshield. Now Marlboro Nissan ignores my phone calls and emails.
Essentially I am out $350 plus all the time and energy I spent in running around jumping through hoops to comply with Marlboro Nissan's little game. I am angry and disgusted and frustrated, as any reasonable consumer in my situation would be.
I guess the good people at Marlboro Nissan figure that I will just shrug my shoulders and accept their shoddy treatment of a customer. However, they are wrong.
Consider this report a warning to all automobile shoppers to avoid Marlboro Nissan. They are eager to take your money. But, based on my experience, after that, if there's anything wrong with your car their policy is first wear you down, then screw you over.
Geno
West Orange, New Jersey
U.S.A.
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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Marlboro Nissan - Marlboro (U.S.A.)
SUBMITTED: Thursday, January 10, 2008
POSTED: Thursday, January 10, 2008
Let me introduce myself! I am Mr. Accountable and I have taken it upon myself to at least make an aggressive attempt to take responsibility for everything Marlboro Nissan. As such, I researched Geno's claim very extensively and came to the following conclusion:
1) In 2005 Geno purchased a Mitsubishi from Marlboro Nissan based on the information he obtained online. This information included options, pricing, and most importantly PHOTO's of the vehicle he chose to purchase. These photo's detailed the condition of the vehicle including ALL minor defects including VERY MINOR dings in the hood.
2) Geno lived out of state, but well within driving distance (The owner of the Company makes this drive several times a month to visit his mother who lives just a few blocks from Geno!). He arranged ON HIS OWN to obtain the services of a trucking company to deliver his newly purchased vehicle.
3) During the trucking process the windshield was damamged (by admission of the Trucking company). Upon receipt of the vehicle Geno felt that the tires did not have enough wear left in them.
4) In an act of good will Marlboro Nissan paid for 4 brand new tires!
5) When Geno was unable to get satisfaction from the trucking company(that he hired), he opted blame Marlboro Nissan for his misfortune and demand that we pay for his loss.
While as a family owned company we make every effort to go beyond what is required to create a loyal following and build a solid business reputation, there are always those who expect and demand the unreasonable. As the #1 Consumer Rated Nissan Dealer in ALL New England, I know we do everything in our power everyday to meet and exceed customer expectations. "Some of the people, All of the time. All of the people, Some of the time..."
NOTE: If you have a grievance, concern, or comment of any kind you can always reach Mr. Accountable (aka Timothy Martell, Sales Manager - Internet Department) at (888) 454-9800 ext 121. or e-mail tmartell@marlboronissan.com
"Proud to be changing the way cars are sold!"
