We previously made a rip off report on Waldorf Ford and Dodge. Our new car has been nothing short of a nightmare. After the last time we went into this dealership, they were to fix the vehicle for the same problems for the 16th or 17th time. This was not the case, and we called the service department to bring the car back and to be placed on the list for a loaner car. At this point we were told that we were 3rd in line on their waiting list.
More than 2 weeks went by and we never heard anything. I called the dealership and left a message asking what was taking so long. My husband returned home from work and Ford called, it wasn’t the woman I had left a message for, but Richard Hendricks. He starts going on about how we would not be getting a loaner car and how the dealership’s service would not take in the car for repairs.
Mr. Hendricks continued to say, “We have a big problem here. You continuously have speared us all over the Internet. You keep making statements I disagree with…” We ended up getting into a heated argument, he began using profanity and the entire time I was very calm during this. He kept edging and edging. I told him I did not spear their dealership, I made statements to the facts that have occurred from their service department since buying the car and only placed a report on the rip off report. He continued, he asked, “Well, didn’t I try to help you when you ruptured the gas tank?” I replied, “Yes, and I told you thank you what more do you want?” I went on to say, “Unfortunately it wasn’t much help since I paid well over $530 for the tank and the last time we brought the car in, we were told that the tank was installed poorly and was not working properly. It also, according to our printout, cost $135 a big difference from what we paid.”
He then said, “I didn’t charge you for having to replace it.” I said, “That’s because you couldn’t, this was you service departments mistake, not mine.” He then went on saying, “I only replaced the tank as a favor to you, but it turns out the pump was damaged to.” I said, “That’s a lie, you told us personally that YOU went over the vehicle thoroughly yourself and the only damage was done to the tank. I will also send Ford’s main office a printout of what we paid and what our last printout of the same item costing for a refund of the difference.” He started yelling again saying, “Your full of Sh**, it did not cost $130 to replace.” I said, “I have the print out in front of me, the same thing you’ll find on your computer.” He then says, “Well, it must be a mistake.” I said, “It doesn’t matter, that’s what it states.”
He then continues with, “I don’t know what you want from me.” I replied, “I want someone to get off their ass and fix my car properly, if you still can’t then either replace my car or refund my purchase.” I continued with, "Ford has been sent several letters from the Maryland Attorney General declaring this vehicle a lemon and requesting Ford does replace or refund our car." He says, “Ford doesn’t so that. I rode with you and your husband many times and we never could get these problems to persist.” I again called him a liar and told him that he rode with my husband one time and that was almost two years ago, for about 3 miles. I also made it very clear to their service department that the bucking, specifically, would occur when ever the vehicle was under a half tank of gas. On this one occasion, it was full.
He would not stop arguing to save his life. He tells me to take the vehicle somewhere else. I told him that I could not take it to another Ford dealership, because Scott Strickland made sure of that. And I would not pay money out of my pocket when we pay for maintenance free and an extended warranty. He continued with the, “You smeared our reputation, etc.” I then said, “Apparently you forgot that back in September of 2001, Scott Strickland told us that Ford would not service or repair our vehicle. Which is in violation of our contract.” He said he didn’t remember that, just that we have had it out with Scott before. He continued with the same, “you smear us” line. I said, the only smearing was done to us, by purchasing a piece of crap Ford. He actually agreed that our car and all Focus’s were a piece of crap and he didn’t like working on them. Then he would change it to, “No on else has these problems.” That when I told him he was way off, most Focus owners have had the same problem(s). That is verifiable. I told him I refused to argue with him anymore that I had better things to do. He then says, “You’ll need to find someone else to fix your car, I won’t.” I said, “You can’t do that, like I said, we pay for you to fix it.” He called me a b***h and hung up the phone.
I then called the dealership manager Greg Basiliko. He said he would talk to Richard and call us back. I had things to do and while I was gone, he did call back and spoke with my husband. He told my husband that he had Richard sitting in front of him. He said that Richard said he did not hang up on me and that I called HIM a B***h. Of course my husband was sitting beside me while I spoke to Richard so he knew he was full of himself. They went back and forth for awhile. He told him that Richard and myself should not talk anymore because we clash, so I should not call him. My husband told him, I didn’t, Richard called here. He didn’t know this. He said that they would take the car.
It’s been 2 months, and they have not taken the car in for repairs, they don’t return our phone calls and have seemed to refuse to set up a time and day to repair the car.
I know they’ll read this and I do what them to know, “I guess the truth hurts.”
April
Waldorf, Maryland
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