addie brown chevrolet 75 year old mother bought car with a rattle in the front end. they said they would take care of it before the sale but didn't and now want to charge mother for it Darlington South Carolina

To whom it may concern,

Thank you for taking the time to communicate to us why our service here at Auddie Brown Chevrolet did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Please accept our sincerest apology for any trouble or inconvenience we have caused you. You mentioned that we had specifically promised an act of service prior to sale however did not comply with the terms. In the future please address a member of our management team should your visit here be anything but completely satisfactory. 

Auddie Brown Chevrolet highly appreciates your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.