Sorry to hear of the drama, let me address some of your issues and clarify things a bit.
1) yes, you can set up auto debits from a checking and/or savings account for upt o 10 days after a due date and still be considered on time for credit reporting, but your acutal due date of the 15th is based on the contractual due date when you signed the contract.
2) Some debit cards aren't compatible with the company's system for various reasons and almost all pre paid type cards won't work at all. Next best alternative would have been to use your checking account # with the routing # to do a check by phone transaction to make the payment at that time.
3) Do you have a shut off device on your vehicle? if so, then if the payment isn't made after it shuts off, a repo order is issued. But i would have to review your account to get more of the rest of the story.
4) Yes, you will get multiple calls starting 1 day after your due date unless you set up arrangements prior regardless if you've told us before how you pay. Depending on the account, we can set up arrangements for up to 90 days out at a time to reduce the calls to an account. If there is a shut off device on the car, then only 1 arrangement per month can be set up. The overall goal to address the behavior of the consumer and suggest alternatives to being able to pay on or before their due date. You financed with the company not because you have a 750 credit score but because there were past issues that lowered your score whether its was within your control or not to fix. Being a sub prime lender, the rules are more strict since its higher risk the company is taking on.
Hopefully this has helped you better understand the company's point of view. I deal with alot of people in general who feel they can still following the same poor habits with money and credit and think we should just suck it up, WRONG! we have no grace periods, what part of "due date" isn't clear?