Doan Dodge-Kia Tried to get us to pay for covered repairs mistreated and ripped off abused & mistreated Rochester New York

My husband and I bought a '96 Plymouth Voyager minivan from Doan Dodge in May 2000. Our salesman John Schneider told us another mini van we were really interested because it was newer and had lower mileage had already been sold to someone else.

While trying to sell us the less-desirable van, Mr. Schneider commented he "hadn't been able to unload it on anyone." We, unfortunately, discovered why that summer: the transmission seized - leaving my husband in the vehicle without power in the middle of a busy expressway.

Their finance person also told us we could only get financing if we bought an expensive extended warranty, which we did.

When my husband took the vehicle back to Doan for repairs, he discovered a hole in the transmission that had previously been plugged up. WE WERE NEVER INFORMED OF THIS MAJOR REPAIR/FLAW BY MR. SCHNEIDER BEFORE PURCHASING THIS VEHICLE. My husband also saw the minivan we were really interested in buying still sitting on their lot.

The repair people also told my husband we were responsible for the cost of replacing the transmission - even though we had an extended warranty in place. Thank goodness a manager stepped in and said we owed them nothing.

In short, we should have been: 1.) sold the vehicle we were really interested in, 2.) told of the temporary repair to the transmission before we bought the minivan, and sold the less-than-desirable minivan at a much lesser price than $399 monthly - considering its major flaw.

Alison
Rochester, New York
U.S.A.