• Report: #120247

Complaint Review: Don Herring Mitsubishi

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  • Submitted: Monday, November 29, 2004
  • Last Posting: Thursday, December 16, 2004
  • Reported By: — Dallas Texas
Don Herring Mitsubishi
4225 W Planoi Parkway Plano Texas 75093 U.S.A.

Don Herring Mitsubishi Rude Sales Manager who thinks customers are idiots Plano Texas


1Author 0Consumer 1Employee/Owner

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The Sales Manager at this dealership needs to go to customer service school. He is rude, obnoxious and enjoys making customers feel like morons. When we complained to the owner's daughter, she was only interested in selling a car - not in customer service.

They lie in their mission statement and way they are dedicated to exceeding customer's expectations. They actually do everything but try to satisfy a customer when there is a problem.

We bought our last car there and did not have a problem so we thought we would purchase another car. The salesman was very nice, however, the sales manager was a disgusting pig and butted in his two cents when it was neither required or asked for. The dealership lost the sale and Mitsubishi lost a customer. We purchased a Honda where we were treated with dignity and respect.

Do NOT buy a car from Don Herring Mitsubishi - you will be sorry.

Linda
Dallas, Texas
U.S.A.

This report was posted on Ripoff Report on 11/29/2004 10:29:21 AM and is a permanent record located here: http://www.ripoffreport.com/auto-dealers/don-herring-mitsubis/don-herring-mitsubishi-rude-sa-2w274.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

EXCELLENT CUSTOMER SERVICE

AUTHOR: DAVID - PLANO (U.S.A.)

SUBMITTED: Thursday, December 16, 2004

IT IS ALWAYS SAD WHEN SOMEONE WITH NOTHING BUT VILE AND HATEFUL THINGS TO SAY FEELS THE NEED TO POST UNTRUTHS ON A PUBLIC SITE. THERE WAS NOTHING SAID OR DONE TO THIS CONSUMER OTHER THAN TRYING TO HELP THEM PURCHASE A VEHICLE. DON HERRING IS A CLASS OWNER WHO HAS ALWAYS PUT CUSTOMER SATISFACTION AT THE TOP OF HIS LIST, AND HIS SALES MANAGER AND DAUGHTER WHOSE CHARACTER WERE ASSAULTED WITH UNDIGNIFIED REMARKS SUCH AS "RUDE PIG", CAN READILY BE SEEN AS WHAT THEY ARE, AN INDIVIDUALS ATTEMPT TO ASSAULT GOOD PEOPLES INTEGRITY. MR. HERRING HAS NOT BEEN IN THE COMPETITIVE DALLAS MARKET FOR 25 YEARS AS A SUCCESSFUL BUSINESSMAN WITHOUT PROMOTING AND ENSURING GREAT CUSTOMER SERVICE, FROM HIMSELF AND HIS EMPLOYEES.
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