family motors/ r k chevrolet
1924 kempsville road
va beach Virginia 23464
United States of America
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family motors/ r k chevrolet family motors/ r k cherolet be aware~!! frauds virginia beach, Virginia
*Consumer Comment: Keep It Up
1Author
2Consumer
1Employee/Owner
these two companies are the same with different names!!! BE AWARE!! they are all own by R K CHEVROLET!!! Don't Go There!! when you buy a car from Family Motors they talk really nice to you then in the end after you pay your money even take the car they call you the next day to say you have to interview with some one before the deal is really done. You meet with this guy who has his ass on his shoulder making you feel as if he has you by the balls and hold the yes or no to your getting the car you want. So your deal is not really done for weeks until you meet with this person. They treat military people like crap when trying to buy a car. SO DON"T GO THERE!! STAY AWAY
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REBUTTALS & REPLIES:
1Author
2Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Tom - Virginia Beach (U.S.A.)
SUBMITTED: Thursday, March 17, 2011
POSTED: Thursday, March 17, 2011
Dear Payson,
We are human and make mistakes sometime, but we are more than willing to correct a wrong and make it up to you when we falter. I apologize that we upset you.
I do not want you to be upset and I would like to help you. I am sorry about this employee.
We have prided ourselves in treating our customers with courtesy and respect. I want you to be 100% satisfied and I want to help you myself.
Please contact me at 431-6507, so I can assist you with this situation.
Thank for your patience. We do appreciate you as a customer of ours.
Sincerely,
Tom Kline
Controller
#2 Consumer Comment
AUTHOR: EJ - (United States of America)
SUBMITTED: Saturday, December 24, 2011
POSTED: Saturday, December 24, 2011
For many years there has been complaints about them. It makes me wonder if they are really sorry at all. How is it that the same problems keep occurring year after year and over a span of years if they are really sorry? I can't imagine that a company would have the same, if not similar, problems year after year. Something is gravely wrong with the operation of RK Chevrolet/Family Motors. Posting after posting Tom keeps saying he is trying to make it right. Really? Are you serious?
#3 Owner of Company
AUTHOR: Tom - Virginia Beach (U.S.A.)
SUBMITTED: Sunday, December 25, 2011
POSTED: Sunday, December 25, 2011
EJ,
Thank you for the response.
If you read the reviews carefully, I have satisfied every, single customer that has contacted me and met with me.
Some of posts are not real. And some were posted by competitors.
We are the largest Chevrolet dealer in Virginia. My family has been in the automotive business since the late 1920's and we treat everyone with "courtesy and respect."
I can only satisfy concerns if they are brought to my attention. That is why I chose to post.
I hope to hear from you, and my offer to meet with you remains open.
Merry Christmas,
Tom
#4 Consumer Comment
AUTHOR: Jim - Orlando (USA)
SUBMITTED: Sunday, December 25, 2011
POSTED: Sunday, December 25, 2011
Treating a customer with respect means NOT deceiving them with a $600 BOGUS add-on fee with the DECEPTIVE name of "processing". Why not tell potential customers you've turned over a new leaf and have come to realize the fallacy of bogus fees and end this deceptive trade practice? You don't have the guts or integrity as you've never addressed that issue in your postings.
