• Report: #390629

Complaint Review: Ford Motor Company

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  • Submitted: Wednesday, November 12, 2008
  • Last Posting: Tuesday, March 24, 2009
  • Reported By: — Southfield Michigan
Ford Motor Company
29200 Telegraph Rd. Southfield Michigan 48034 U.S.A.

Ford Motor Company Refuse to pay for Car Repairs on A 2007 Mercury with 11,227 miles, engine keep knocking Southfield Michigan


1Author 2Consumer 0Employee/Owner

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I lease a Mercury Milan from Avis Ford at 29200 Telegraph Rd. Southfield, Mi. 48037. In 2007 of April, my car was making a strange noise, so I took in to the Avis Ford service. I was informed that had an engine knock. The service consultant name john Richardson informed me that FORD MOTOR COMPANY would not cover the charges for the repairs. The vehicle only has 11,227 miles on it and had the oil changes throughout the time I have had it. I feel that because I am a young African American woman. They are trying to take advantage of me.

Sharoune
Southfield, Michigan
U.S.A.

This report was posted on Ripoff Report on 11/12/2008 4:23:38 PM and is a permanent record located here: http://www.ripoffreport.com/auto-dealers/ford-motor-company/ford-motor-company-refuse-to-p-5p4da.htm.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
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#1 Consumer Comment

What was their reason for not covering it under warranty

AUTHOR: Lenny - Houston (U.S.A.)

SUBMITTED: Thursday, November 13, 2008

You may have to do a little research, but find out the Regional Manager for Ford in your area. Explain the situation to him/her.

What was their reason for not covering the problem under warranty? Did they say it is not a problem?
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#2 Consumer Comment

Response about John Richardson at Avis Ford

AUTHOR: Ericp - Southfield (U.S.A.)

SUBMITTED: Tuesday, March 24, 2009

We have been loyal customers of Avis Ford for the past 5 years, and insist that we only deal with John Richardson because of his professional attitude. I find it hard to believe that John would discriminate against an African-American woman considering that he is also African-American, as are many of the other employees.
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