Gresham Toyota Very Poor Customer Service Gresham Oregon

I bought a new Limited Tundra from Gresham Toyota that had bumper damage caused by dealer just prior to purchasing it (they backed it into a fence post).

The General Sales Manager promised that it would be repaired at their expense when returned at my convenience. I asked for his promise in writing. Both parties signed promise to repair vehicle. Unbeknown to me the copy that they kept stated, "Good for 30 days only" on bottom of page. The copy I received had this statement cut off! When I contacted the dealer to have the repair work done it was beyond the 30 days and then found out what their copy stated. They refused to repair the damage.

My telephone calls to speak with the dealership owner were ignored or he was "too busy". When I visited the dealership at a later date to speak with the owner the sales manager handed me a photocopied "Notice of Exclusion" form attempting to prohibit me from visiting the dealership in the future and demanded that I leave.

This dealer has very poor customer service and they do not honor their word. They only care about a sale of a vehicle and not interested in keeping a PAST customer happy by following through on promised work to be done.

There is no way I would recommend Gresham Toyota. Caveat emptor!

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Tundraowner
Portland, Oregon
U.S.A.