Jp Morgan Chase Auto Finance - kay Smith michell condascending ruthless thieves arrogant think thier above the law hateful demeaning b*****s Phoenix Arizona

As most everybody, we were behind on our car payment. We made an agreement with Nichole at Roseville Chase, we were to make the payment on the 24th and the 30th(today). I made the payment on the 24th at 9:41pm. I tried to call and give reference #, but there was no option for messages at that time of night. Usually the payment is recorded the same day, so i did not worry about any posting issues. Guess What? they came and took the car this morning at 1:00. I was able to talk to tow truck operator, very nice, we had good conversation, I showed him my payment receipt, he agreed, said 'you'll probably get your car back today'.

When I tried to call, nobody would answer at Chase this am after 8:00, which is when the driver said to call. So I left messages to get Nichole's direct line. When I finally got a call back, not from Nichole, they told me she was on the line and would call right back. Over an hour later I called back, finally got patched over to Nichole. She hit the call yelling!! I was very calm as I figured we would come to an agreement, the only thing she kept saying was that I made the payment today. Untrue. I cannot control the posting times of Moneygram. I asked her if she ever called me last week, because none of my phones showed her number. And I have never avoided her calls, in fact, made sure to answer them. She completely lied and said she called!! She didn't.

The long and the short of it, Don't Use Chase. Nichole is an absolute terror of an employee. I have however used a very understanding person there named Sharon. Unfortunately, Nichole NEVER took etiquite from Sharon. Now they won't return the car because they say I must pay them over 2000$. If I look at this logically, we made an agreement, they broke it by taking car before date/times elapsed. I think they should be on the hook for bringing it back. And we carry on from there. If you're an attorney and want to 'chase' it for me, speedsports'at'yahoo. I'd love to talk to you!