I went to Lang Auto Sports after seeing an ad on Craigslist.com for a car I was very interested in. It was a 1993 Jeep Cherokee. My boyfriend and I test drove it, and then decided to give it a day or so to think about it. We returned the next day prepared to purchase. The window price was $3,999.99, but they advertised it for $2,499.99 online so they were obligated to give me that price. I told them I had $2,000 cash to put down, and they were willing to do a small in house loan to pay off the rest, which was about $900. It was going to be 2 payments, the first to be due 1 month after purchase date (11/24/2007). They then were pressuring me by saying I had to get full coverage insurance. I told them I couldn't afford to do that, and they said that was fine. After I had shown some hesitation, they asked why. I simply told them that I "Didn't want to get screwed over." I told them this because I figured they saw me as a young 21 year old girl whom they could take advantage of. Don (the Finance Manager) and Travis (the salesman) both stated multiple times, "You can trust us," and "This is a good car." I believed them. I paid the $2,000.00 cash down, and i got the keys. When I was driving the car home, my boyfriend was following behind me and we noticed that my brake lights and left blinker didn't work (both worked when I test drove). So we stopped at Schucks and replaced them. Everything was fine for the first week, then i noticed how bald the tires were. My parents said "They shouldn't have sold you this car with tires like that." I told them i was going to replace them for christmas, so i wasn't that worried. A few days later the cover to the glove compartment fell off. Then, the next week I was driving to work and the driver's side window fell into the door! I was still optimistic. The following week I was driving from my place of work to another store (on Highway 167 heading South) to borrow some items and the engine of my car blew up. I was in complete shock. After towing the car home, I got online and researched to see if there were any lemon laws that applied to my situation. I found out that because I signed "As-Is" I was out of luck. But I was sure that there was something that could be done since this car didn't even last me 30 days. I called them the next day and asked to talk to the manager, which was Don. After having to call multiple times I finally was able to talk to him. After I explained the situation he said, "Well what would you like me to do about it?" I then began telling him that It was insane that they sold me this car, claiming it was excellent and now here it is completely totalled. He then said that he would call the title owner and cancel the loan so I didn't have to make the remaining payments, and he would call after that had been taken care of. A few days went by, and I began to think he was blowing me off so I called. Every single time I called I heard a different excuse as to why I couldn't talk to Don. One time in particular I called right after he went to lunch, and I was told to call in an hour. I called exactly an hour later and Travis (my salesman) told me that Don was off that day. A few days later Don called and said he still hadn't heard from the title owner, but he was curious as to what I wanted. I said $2,000 or a car of equal price. He said he wasn't obligated to do anything to help me because I signed As-Is. I told him I understood, but that I took a job in Kent only because I had purchased what I thought was a relible vehicle. What was I supposed to do? He said I could come in and pick a new car and he would give me "one helluva deal." I told him all my savings went into that jeep. He said, "oh." It has been almost another week and I haven't heard from him. My calls don't get returned.
This is the exact complaint i filed with the Better Business Bureau. The case was opened on Jan. 2, 2008 and closed Jan. 29, 2008 after two failed attempts on getting a response from the company.
Tatum
maple valley, Washington
U.S.A.
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