My mother purchased a car from them in 2005 (late model PT Cruiser) and was "convinced" to purchase a service warranty. These guys are practically loan sharks, no question about it, as they prey on people with less than perfect credit.
In March 2006, she was driving from Portland to NW Washington State, when her car's engine seized up on I-5 at Longview/Kelso. The so-called service warranty should have covered this particular issue. My mother paid for regular maintenance on the vehicle, per terms of the service warranty.
However, an insurance company claims adjuster reviewed the inspection by the mechanic and found that the car's internal engine damage must have been caused by neglect. The mechanic was sympathetic with my mom's plight and believed that the damage was already there when she bought the car. In fact, there was probably no real way to tell how the damage occurred, considering the car was used. Logic would have it, that if my mother made regular oil and coolant changes, she did not cause this neglect. Moreover, she is an excellent driver and takes care of her vehicles.
In the end, the insurance company denied her claim and she could not afford to replace an engine on the vehicle. Of course, she received no help from Metro Auto Wholesale (no surprise there!) and she eventually had the vehicle repo'd.
Do not buy from this company. They sell questionable vehicles and useless insurance products. In fact, you should probably never buy any vehicle warranty. What is it worth if an insurance guy can arbitrarily deny your claim?