• Report: #807894

Complaint Review: Nelson Chrysler

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  • Submitted: Sunday, December 11, 2011
  • Last Posting: Thursday, January 05, 2012
  • Reported By: Harry — Nelson British Columbia Canada
Nelson Chrysler
803 Baker St. Internet United States of America

Nelson Chrysler full warranty with refund when time period is done when buying used car Internet

*Consumer Comment: Burden of Proof


1Author 1Consumer 0Employee/Owner

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when i bought the car the cost of full warranty was $3700.00 with refund of $2000.00 if warranty was not used.  I never asked them to use warranty so wondered why no refund when I checked bills I paid one had a warrantied part for $100.00 which they chose to do but never mentioned it when they did of corse they have you sign all bills when paying so they say its my fault for not reading it when i paid the bill. well i will let the people that read this decide if this was a deliberate way to ripoff me the customer. also they changed brake light bulb charged me $45.00 to do this without asking if i wanted them too.

This report was posted on Ripoff Report on 12/11/2011 1:08:59 PM and is a permanent record located here: http://www.ripoffreport.com/auto-dealers/nelson-chrysler/nelson-chrysler-full-warranty-e8d04.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Consumer Comment

Burden of Proof

AUTHOR: James MK - La Jolla (USA)

SUBMITTED: Thursday, January 05, 2012

This was quite possibly a way for them to weasel out of the warranty refund but unfortunately you'd have a hard time proving it. One thing they are right about is that it is the customer's responsibility to read anything they want you to sign.

As for the brake bulb replacement on most cars this requires all but 2-3 minutes of work, but many shops will charge a full hour whether the job takes 59 seconds or 59 minutes. And yeah, they shouldn't have done the bulb job without asking you first. If push came to shove you could refuse to pay for this, I doubt they would pursue the issue.        
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