Pep Boys Auto fradulent misrepresentation in advertising Richmond Virginia

bought 4 tiresfor my suv 03/01/2007 . charged $31.96 additional for road hazard warranty. 04/2007 1 tire went flat. they said to bring it in to be replaced. when i got there, they told me they don't have a similar tire & don't know when they will have one. so i agreed to have it patched. later i called to get a free tire rotation (guaranteed in the contract to buy 4 tires). they give you a hard time & sometimes you lose the use of your vehicle for a whole day, even have to rent a vehicle for a day just to get tire rotation done! on 01/25/2007 called again to have a tire rotation done. spoke to "Russel" he agreed "to put it in the system" & arranged for me to bring vehicle on 02/29/2007. i asked if it will be done promptly. he told me no more than 15 minutes wait. i told him i will call early in the morning to confirm that with him if it's ok. he said "certainly" called on 02/29/2007 am. girl answered & said Russel is not in & don't know if he's coming in. i explained to her it has been arranged already. she got upset & told me she doesn't know what i have going on but i can drop off the vehicle & call several times a day to find outif was done. she can't schedule it since i'm not buying anything. besides she said "you're not buying anything & that's free anyway, so we'll do it whenever we have the time, just leave the car ". i thanked her & called russel the next day & told him what happened. he told me that he cannot shedule a tire rotation ! so i asked him if he's confirming what the girl told me because if he is, it's like telling the customer you don't care. he hung up the phone!

Paul
sandston, Virginia
U.S.A.