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  • Report: #660785

Complaint Review: Sonnen Motorcars

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  • Submitted: Thursday, November 11, 2010
  • Posted: Thursday, November 11, 2010
  • Reported By: Jorge — Salinas California United States of America
Sonnen Motorcars
740 Francisco Blvd San Rafael California 94901 United States of America

Sonnen Motorcars VW and Audi dealer in San Rafael, CA Sold me a $50,000 lemon Audi RS4 with previous body damage and withheld that information. San Rafael, California


1Author 0Consumer 0Employee/Owner

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Due to my military commitments I was unable to address this issue sooner, but I feel cheated and robbed! I pushy salesman I expect specially when it is after hours, but a completely dishonest salesperson who knows will be caught is just plain mocking. I am very surprised by your sales and service department tactics, even more after seeing all the great reviews on "yelp" but there is always that ding on the door? I looked hard and long for an RS4 that I wanted, my daughters (14yrs, 9yrs) advised me not to buy it, but I still did. I asked the salesperson if the car had any previous damage he said no, but by the second day of taking delivery I found internal missing parts (water reservoir hoses) and many other electrical problems, due to what appeared driver side fender damage repair. After a long and hard negotiation with salesperson, Sonnen committed to repair missing parts. After receiving vehicle back with stated repairs I still had problems. I took vehicle to a closer Audi dealer and paid $634.88 for the already repaired items from Sonnen Motors? You have a very reputable store and track record not sure why you elected to stray from that and sell me a lemon, attempted to hide it and not even properly fix the issues? I would hate to think it had anything to do with racial discrimination I would have to review and study your customer base? What I will do for now is submit a formal complaint with consumer affairs and post my anger. At this point I am keeping the car it is too painful and far (distance wise) to fight the purchase but I want my $634.88 repair replaced and the fender damage repair properly fixed by a certified Audi technician and auto body.

This report was posted on Ripoff Report on 11/11/2010 9:29:39 AM and is a permanent record located here: http://www.ripoffreport.com/auto-dealers/sonnen-motorcars/sonnen-motorcars-vw-and-audi-d-94bdd.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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