Recently I went to this dealership looking for a used vehicle. Understanding that my credit was not good, but I wanted to re-establish my credit. Go in and was greeted with great customer service. They ran my credit score and they said I needed a co-signer. I was supposedly 55 points lower than where I need be.
Well my mother had enough on her, my sister couldn't. Eventually, I was able to get a co-signer. They took her info over the phone, but requested she come in to sign the paperwork. About a few days later I come back in just to see if I still wanted the Jeep Liberty. I test drove it. Everything seemed fine. I was told to come back a few days later.
On a thursday, I came in. I was asked to put money down. I was stupid, I paid $500 cash. Because this dealership only takes cash, credit/debit, but no checks. Then was asked by the salesman (Cedric) to write out another check for $500. I was assured they wouldn't cash it, but more of a precautionary measure. And again, I did it. Was told by the finance manger (Jerry), my car has not been financed but I was to bring my co-signer and another $500 in on Saturday and the interest rate that was on my current agreement (23.5%) would change.
I drove off with the vehicle and started to have reservations about it. Next day shopped for a new vehicle. Got approved on my own. Called the dealership in where I initially took possession of the Jeep and told them my co-signer would not be signing the paperwork. I would have their vehicle sent back to them.
The vehicle was delivered to the dealership a few days later. Now the dealership will not entertain giving me the $500 deposit back. The Finance Manager (Shawn) when I would call, would put me on hold and hang up on me. Booker T, Sales Manager claims I scractched their vehicle, then was transferred to Cedric. He claimed I tore off the paneling. I went on line and they are selling the same vehicle I gave back to them.
Even worse, I started to do some investigation on how they do business through the BBB. Although, they are not a member, I found they had 36 complaints against them w/ an F+ rating. Then started doing research into my situtaion. #1 it's illegal for them to do a spot delivery. They give you a car and wait for financing. I was told without my co-signer they would not finance me. I don't have a co-signer so I am giving you your vehicle back.
For anyone buying a car, please be informed before you go. Because if I had known what I do now, I wouldn't have taken the vehicle off the lot and even with a person with bad credit, I wouldn't have felt there were not other options.
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
