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  • Report: #508708

Report: Suburban Volvo

Reported By: Chris (Metro Detroit Michigan)

USA

Suburban Volvo Suburban Toyota Volvo, Suburban Collection Troy MANY MISREPRESENTATIONS IN LEASE CONTRACT Troy, Michigan

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Suburban Volvo

1821 Maplelawn
Troy Michigan 48084
United States of America
Phone:  2484582000
Web Address:  

Category: Auto Dealers


Submitted: Tuesday, October 13, 2009

Last posting: Thursday, October 15, 2009
Please do not lease a used vehicle from the Suburban Collection, specifically Suburban Volvo.  They misrepresented the condition as well as the warranty of the vehicle and as a result the vehicle has been costly to repair as well as dangerous to drive.

I was told that the Audi I leased was in certified condition, and that the warranty was good until 50,000 miles.  Turns out the salesperson, Chris Romanik, as well as Used Sales Director, Brian Huck, were untruthful.  Since I have an Audi and I leased through a Volvo dealership, I have to take the vehicle to another Suburban dealership across town for warranty maintenance and repairs.  Later, when my car was having a serious malfunction, the Audi dealership across town advised that my warranty expired 8 months prior - 6 months into the lease, instead of at 50,000 miles.  This is because it is a 4 years OR 50,000 miles, as the other dealership advised me.  However, the sales staff at Suburban Volvo did not include the 4 year information.  I would have never leased a vehicle for 27 months having the warranty expire in 6 months.  I specifically clarified this issue several times when I leased the vehicle, because warranty was a large concern given that Audi repairs are expensive. 

The second instance of misrepresentation occurred when the same Suburban Volvo sales staff told me that the tires on the vehicle were stock tires for the Audi.  They were not, and they were actually poor quality Sears brand tires, that were cupped and worn from the start of my lease.  I have had two flat tires while driving and had to replace all 4 costly tires as well as the brakes within driving 9000 miles.  The shoddy tires were also the reason my car was not originally certified pre-owned by the Suburban Audi dealership across town, a startling fact I found out one year into my lease from the service dealership. I had thought it had been certified pre-owned from the start. Of course, when I contacted Suburban Volvo to advise them of the misrepresentation regarding the tires, they denied responsibility, and advised that as a "friendly" gesture they would extend $200 to me.  Clearly, this would not make me whole and I refused same.  I will be pursuing this matter further.  



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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee
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#1
Consumer Comment
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POSTED: Thursday, October 15, 2009
Tori was SCAMMED, & how the bank that received her LOAN DOCUMENTS was obviously SCAMMED too, right? She put $1,000 per month in income on her application because that's what she made, but with the stroke of a pen the finance manager made it into $1,800 per month, correct?

WELCOME TO AMERICA- IN FRAUD WE TRUST!

P.S. Make sure to visit the MERRILL LYNCH page of this site and read St. Clair's Ripoff Report. Then go to the NISSAN page too & read Tanya's Ripoff Report.

*FRAUD BLESS AMERICA....LAND THAT'S CORRUPT....STAND BESIDE IT...AND GUIDE IT...TO THE TOILET THAT WILL FLUSH WITH YOUR GLOVE!

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