Texas Direct Auto
12053 SW Freeway
Houston Texas 77477
United States of America
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Texas Direct Auto WATCH OUT!!! This business will rip you off if you are not educated! Houston, Texas
*UPDATE by author: Rebuttal 1
2Author
1Consumer
0Employee/Owner
I purchased my Camaro SS for 35K. It had just under 6K miles. I had Davis Chevrolet, a reputable dealer, inspect the car and they gave it a clean bill of health. Now, I put it in for service at 21,000 miles and got a call to say that my tires (Pirelli's) have less than 2/32 of tread. I also found that they installed an aftermarket bumper kit both rear and front. Several body shops have noted that these were put on incorrectly, using double sided tape instead of fasteners. I replaced the back bumper for 2K. The same amount will be required for the front. Tires will be $1500.00.
In fairness, I called Texas Direct and the customer service agent told me that they were required to put tires that will pass inspection only. She also said that given I had driven the car 15K miles, I was doing good! I laughed and she was offended. "Are you seriously telling me that a car with 20,000 purchased from you for the price I paid should need new tires already?" She said it was "different for each individual" but stood her shaky ground.
My feeling is simple, don't bother EVER buying from them. The aftermarket work was done by them and just to add another issue, the trim lighting along the dash went out last week. The dealer said it was an aftermarket install. Bottom line, not one single thing they did except to put on a Hurst shifter lasted a year or was installed poorly.
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REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner
Updates & Rebuttals
#1 Consumer Comment
AUTHOR: Bubba Lee - REd Deer (Canada)
SUBMITTED: Friday, January 06, 2012
POSTED: Friday, January 06, 2012
21,000 miles on the original tires on an SS? Not bad These are "High performance" tires and wear very quick in normal use. A moderate user like me would expect to change them out more often than this. You can get replacements that will not grip as well and last considerably longer.
The other problems are not unusual. The car is used.
You saaid the "Aftermarket work was done by them". This I doubt, a Chev dealer can by GM parts cheap enough that aftermarket parts are not needed unless it is a custom look part. Then this is the trade off, tape instead of screws is common.
What I think happened is when the dealer took it on trade it looked fine, they did a mechanical inspection and it checked out.
The previous owner damaged both bumpers and had them replaced, if it was done under insurance he had no choice but to accept less expensive aftermarket replacements.
It is a used car, is operating normally and you were not ripped off by the dealer.
The fact that the body shop did substandard work installing aftermarket parts sucks though.
You really should figure out who they are and report them.
#2 Update By Author
AUTHOR: Dennis - (United States of America)
SUBMITTED: Saturday, January 07, 2012
POSTED: Saturday, January 07, 2012
Texas Direct Auto is NOT a Chevy dealer, that is why I took it to the dealer to have the pre sale inspection and certainly they bear some of the blame, since I took it to them to be sure it was sound. Secondly, Pirelli P-zero's, the same model I have are warrantied for 45,000. I am a highway driver and baby my car so to think the tread should be worn or to say that tires SHOULD be replaced at 20,000 miles is naive at best. I do not race.
Finally, are you serious? Double sided tape is not EVER to be used as the sole material to hang a bumper kit. Texas Direct may or may not have put on the bumper kit, they won't say, but...they sold it to me. You are right. It was slightly used but this does not give any excuse for that practice. I should have bought from a Chevy dealer and at least they would have to fix the problem.
