• Report: #150192

Complaint Review: Bradford Automotive

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  • Submitted: Monday, July 18, 2005
  • Last Posting: Tuesday, January 19, 2010
  • Reported By:Red Lion Pennsylvania
Bradford Automotive
1245 Locust St York Pennsylvania U.S.A.

Bradford Automotive ripoff York Pennsylvania

*General Comment: Tod Bradford is both honest and professional


2Author 1Consumer 1Employee/Owner

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My State Inspection was due at the end of June and a Service Engine Soon light was on in my car and it was bugging me. So I took it to Auto Zone and had them do a free check up on it. They gave me the codes that it gave them and told me what the problems were. So being I was told what it was and that I decided to wait until my State Inspection was due.

Then I took my car to get inspected at Bradford Automotive, they told me that I failed on both State Inspection and Emissions. So I replaced the license plate tag bulb, and the right front tire for the inspection part of it. For the Emissions I was told that I would have to pay up to $150.00 in order for it to be waived if in fact they couldn't get my Service Engine Soon light to go out.

I was told they would give it a tune-up and check to see if that corrected the problem with the light. Well to find out when I called about my car to see how much it would cost in order to get it they told me it was $201.83. They replaced an ignition module in the car. I was then also told that the radiator was cracked. Feeling alittle uneasy I still went and got my car and paid for the bill. When I got into my car the Service Engine Soon light was still on.

I then came home and called a trusted mechanic and dealer I brought it from and explained to him what they did and what they told me. He told me that I did not need a new ignition module put in and that being the car had misfires that it just needed a tune-up. He also told me that when he put on my tires and brakes a few weeks eariler that my radiator was fine and not a crack on it.

I then took my car back to Auto Zone and had the check up done again to see if the same codes and problems came up. And of course the exact same ones came up in the system. Which means that what the garage did to my car was nothing, they just wanted to make a quick $150.00.

I went to Bradford's being they had the emission waiver, which means if I put up to $150.00 in the car showing I tried to get the Service Engine Soon light to go out and if it didn't that it would in fact pass. I then contacted the BBB and sent in a complaint.

About a week later the mechanic that inspected my car was calling my house and harrassing me. Saying all kinds of horrible things. Saying that the emissions computer told him that I needed the ignition module replaced. And that he didn't need my lousy $150.00 and I could bring in the car and they would scrape off my stickers and give me my money back. I never took the car back being I needed the stickers and I needed the waiver and didn't know of any other garages that do waivers.

I'm currently still waiting on word from the BBB

Jessica
Red Lion, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 7/18/2005 11:43:30 AM and is a permanent record located here: http://www.ripoffreport.com/auto-inspection/bradford-automotive/bradford-automotive-ripoff-yor-3f332.htm.

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2Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Update By Author

Bradford Automotive, the owner of the shop twisted his story

AUTHOR: Jessica - Red Lion (U.S.A.)

I recently received a letter from the BBB and of course the owner of the shop twisted his story. When I was getting the harrassing calls he was out of the office that week. He told me that both his secretary and his mechanic who fixed my car took it upon themselves and called me.

In the letter to the BBB he stated that he told his secretary to call. He even told me that he gave the mechanic off a week for what he did, by calling me and harrassing me. He also stated that he told me numerous times that it would cost AT LEAST 150.00. Which that was not true he said UP TO $150.00 I wrote back to the BBB and cleared it up by telling them how his story didn't match what he oringinally told me and said in the letter to them that it's just a loss I will have to take and NEVER take my car to him again for repairs.

He also stated in the letter that he didn't charge me for some things, which came out to $80.00. As far as I know the BBB isn't doing anything about it, because the bill came out to the $201 something and I paid for what they said I owed them at the time.
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#2 Ex-Employee

Bradford Automotive is the Best Auto Shop in York Pennsylvania

AUTHOR: Ryan E York, Pa - (USA)

Hello Everyone,

Bradford Automotive is one of the BEST Automotive Repair Facilities in York, PA.  Tod Bradford is the most honest auto mechanics I have ever met. I had worked for Tod for a few years when I was younger. That was a few years before the original post here.   I have been sending my family and all of my friends there for their service and annual inspections for over 10 years now. This girl obviously is looking for something for nothing. She says herself she " needs a waiver" this is something special that only top automotive technicians are able to do. If you read the complaint she knows to get the waiver she is supposed to spend $150. So she's complaining because someone may have said " Up to $150 ".  What's the difference? Get a life lady. 

Thanks for the Years of Great Service Tod and Staff!!

Ryan
York, PA

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#3 Consumer Comment

Tod Bradford is both honest and professional

AUTHOR: Allie - Gettysburg (United States of America)

When I read this report, I was (and am) flummoxed. I had to re-read it three times just to understand whether he complain was with Auto Zone or Bradford Automotive.

My mother has used Bradford for years, and recommends them freely to others. I've been going there for two years myself. I've found his shop to be well run and his work to be excellent. He repaired a car I'd wrecked trying to avoid a deer, and produced excellent results for less than the estimated costs. That same car has a check engine light that keeps coming on, and he told me it was most likely a sensor on the transmission. He did not recommend I fix it, nor did he suggest anything at all with respect to emissions or a waiver. The car has run just fine, with the light on, for the two years I've had it. It's gone through inspection at his shop twice, and passed with only minor tweaking (light bulb one year, fuse the next).

My sister gets her car worked on there as well, and is just as satisfied with both the end results and the costs.

I do not hesitate to use Bradford Automotive, and I will continue to recommend them to others.


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