Carchex $149 report was of no value Hunt Valley Maryland

Thank you for the opportunity to respond to Phil's post. At CARCHEX we strive to achieve a positive customer experience with each transaction. We work very hard and have a dedicated staff of customer service professionals as well as a highly qualified network of automobile inspectors.

While it is unfortunate that Phil was dissatisfied with his inspection report, we feel that a quality inspection was performed on the Toyota Truck. Many of the issues noted by Phil are not a part of the pre-purchase inspection given that it would require the vehicle to be placed on a lift and parts removed, which is not possible with a mobile inspection. A link to the actual inspection report is included below to give readers of this post the opportunity to make their own judgment on the overall quality of the inspection that was performed on the vehicle in question. We believe this is the most fair and objective way for readers to make their own choice about the quality of the CARCHEX service and the validity of this complaint.

http://www.carchex.com/inspect/report/index.asp?Type=adminid&VIN=&OrderId=116551&Page=index

We also encourage responsible customers to review our testimonials from actual customers found at https://www.carchex.com/inspect/utility/Testimonials.aspx and our sample reports found at http://www.carchex.com/inspect/utility/sample.aspx.