• Report: #453125

Complaint Review: Firestone

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  • Submitted: Monday, May 18, 2009
  • Last Posting: Tuesday, June 16, 2009
  • Reported By:west haven Connecticut
Firestone
680 Chapel Street New Haven Connecticut 06519 U.S.A.

Firestone mis-diagnosed my car New Haven Connecticut


2Author 1Consumer 1Employee/Owner

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April-08 took my car to Firestone,my complaint was of a noise in the brake area of the car.instead they did nothing to find the noise but did tell me i needed two tires.So I thinking they knew the problems, the noise came from bad tires,I brought the 2 tires. On Feb 09,took the car back with the same complaint,noise,i payed 20.00 for vehicle inspection,only to be told I needed poly rib belt,there again thinking they knew that the noise was coming from a deteriorating belt,I spent 150.00 this time,picked up the car on Friday 15th, Saturday 16th,there was another noise,even louder than my first complaint, I called Firestone, an I explained what was happening(noise so loud my neighbors opened there windows and offered Help) i was told they were closing and come in on Sunday 17th,well I did this time I had an employee ride out with me and the car-the employee told me,he had never heard such a noise,they put the car on the lift,they could not find the noise and to come back on monday, I did,this time they said it was a belt tensioner,$115.00 this time, to upset, I requested a more experienced employee,well this one said it was the tie rods.total cost 328.00,which i will not pay.This has been the noise I have been hearing for nearly a year in dealing with firestone-I could have been killed or hurt others if the tire rod had completely come apart-Firestone played with my life and took my money--Ripped off and in tears,

Dolly
west haven, Connecticut
U.S.A.

This report was posted on Ripoff Report on 5/18/2009 6:41:35 PM and is a permanent record located here: http://www.ripoffreport.com/auto-inspection/firestone/firestone-mis-diagnosed-my-car-9xcc9.htm.

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2Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Tie Rod ENDS??????

AUTHOR: Tech1 - Laurel (U.S.A.)

I have only had one car ever that made a moaning noise a very low speed turns. You get what you pay for.
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#2 Employee

All Firestones are not created equally

AUTHOR: chuck - wintersville (USA)



Dolly:

The belt tensioner was your noise.  Im 17 years certified and a current service manager for the company.  Tie rods do not,  and I mean never make noise.  Period.  End of discussion.  No doubt.  Id hate to think another store would lie to you this badly but I can assure you that not all Firestones are created equally.  Myself and the tech working on the car would be fired if we ever got caught lying to a consumer. 

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#3 Update By Author

firestone in new haven,conn

AUTHOR: Dolly - avondale (USA)

so,so glad I filed complaint against Firestone--after contacting supervisor after supervisor at corporate office--they returned my money,,on the mis diagnosing of my car


thanks much dolly davis

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