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  • Report: #795094

Complaint Review: Suzuki Auto

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  • Submitted: Friday, November 04, 2011
  • Last Posting: Thursday, November 10, 2011
  • Reported By: April — ellenburgh depot New York United States of America
Suzuki Auto
Internet California United States of America

Suzuki Auto Worst Car ever made! Worst customer service! Run far far Away from them Internet, California

*UPDATE by author: Suzuki Sucks and that is the truth so deal with it!


3Author 3Consumer 0Employee/Owner

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I purchased my Suzuki SX4 in April 2008, From a dealer here in Plattsburgh NY, the car seemed to be well made for the price, and the car had a decent safety rating, had good gas mileage and was AWD. Seemed like everything we needed in a car. The dealer sold a good story. I wish I would have done some research on Suzuki before I made this purchase. After completing the paper work I drove the car home with a smile, this was the first brand new car I have ever owned and was looking forward to driving it.

I parked the car that night with 30 miles on it. The next morning I woke up to find my Mirrors had shorted and caused them to split. I called the dealer first thing in the morning and they said to drop it off and they would fix it no problem. I did and they had the car back to me that day. Then next morning the heated mirrors did not work but I figured that it was not a big deal since I had dealt with worst in my previous cars so I did not mention it.

The car drove well for all of 2008 and 2009 but then in 2010 when I went to get the car inspected I was informed that the wheel barring in the driver side rear needed to be replaced and because the wheel barring had went it caused one tire to wear more than the other, so my tires would need to be replaced. I ended up paying for 2 rear tires and they fixed the wheel baring. The bearing had to be order so I was out a car for 2 days.

I asked for a rental car and was told no. I was pretty unhappy but I let it slide because they where fixing the bearing. Then not 2 weeks later we start to hear a really wired noise coming from the front end of the car, so I bring it back in and it turns out that the CV joint had fallen apart. So that needed to be replaced. Again I was without my car for 2 days and they would not pay for a rental.

Then about 6 months latter I start hearing a really wired clanking noise in the center of the car so I bring in back in and it turns out that the whole drive shaft needed to be replaced. This was going to be a week without my car I asked for a rental and was told no. At this point I was furious so I called Suzuki Direct and got quite possibly the worst customer service in my life.

The lady I spoke to was horribly rude and said that basically I was out of luck because I had a payment on my car and there was nothing they could do for me other then fix the car. I have worked for a call center for 8 years and I have been trained by my customers on how a CSR is suppose to act and this lady was rude and mean. So I told her that Suzuki’s cars where a piece of junk and that I would never buy another one.

Turn out that may have gotten some ones attention because the next day I got a call from the dealer offering me a rental for the week. Things seemed to be going good until I just recently had to get the car inspected again… Guess what it needs a new wheel bearing and a Tie Rod. They will replace the wheel bearing at no cost but they want 300.00 to replace the tie rod. I told them that they could keep the tie rod and I would get the car fixed somewhere else.

I called Suzuki direct and told them that if I did not get some kind of compensation then I was posting all over the internet about what a horrible car they make and I was told that it was my choice and that I was out of luck. I have had it with the customer service that this company offers. They have no business even making cars, they are cheap to buy but expensive to own. Their customer service is the worst and must not want a repeat customer. Please stay away and think twice about purchasing their products.

This report was posted on Ripoff Report on 11/4/2011 9:53:36 AM and is a permanent record located here: http://www.ripoffreport.com/auto-manufactures/suzuki-auto/suzuki-auto-worst-car-ever-ma-c9e61.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

mileage?

AUTHOR: coast - (USA)

"wheel barring had went it caused one tire to wear more than the other"

If you had rotated your tires on a routine basis (every 5-6 thousand miles) you would have been aware of the uneven wear; therefore, saving you the cost of the replacement tires.

"we start to hear a really wired noise...I start hearing a really wired clanking noise"

Wired or weird?

"I was out of luck because I had a payment on my car"

Please expand on that comment. Why are your payments related to the maintenance? Were your payments current?

What is the current total mileage on the car?
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#2 Update By Author

in response to your comment-

AUTHOR: April - ellenburgh depot (United States of America)

The car has 80,000 miles on it. As far as Miles go, yes it is high however the problems that I am having with the car are not mileage related. Please do not think that I do not know enough about cars to understand that.

The first wheel bearing went at 30,000 miles, So tell me can they not make a product that can last more than 30,00 miles. Hmm good question right...

The CV joint went at 35,000 miles and the drive shaft went at 50,000 miles.

Seems to me that this is more than just due to high miles.

The Dealer said that the Cv joint actually fell apart, and the boot was not ripped or torn.

As far as tire wear is that the only thing you can come up with? Really, maybe I did not get my tires rotated enough big deal. Still would not of stopped the bearing from going. Also the tires are really not a big deal because I understand that is part of having a car but it just added to the frustration of this mess.

Suzuki really has no idea on how to make a good car, do some research and you will see all the complaints on line.

As for the payment comment it, yes my payments have always been up to date not that it has anything to do with how the car is working. The comment was directed at the fact that the CSR stated that I could not get out of the car because I had a payment, she stated that since I had a payment the only option I had was to either sell it out right or trade it in. I looked in to that but the dealer will not even give me what i need to pay it off because they said that this car does not hold its value. Funny coming from the place I bought it from, a Suzuki dealer

I looked in to other dealers and they said that Suzuki was not worth the hassle that comes with the car, they would give me money but it would never be enough to pay it off.

Tell me would you want to buy another car that you have to invest so much money in to, retains no value at a dealership and the customer service sucks in all manors?

Sounds like a great car to me?
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#3 Consumer Comment

No secret Suzuki not exactly top notch

AUTHOR: voiceofreason - (United States of America)

It's no secret that Suzuki vehicles are not exactly top notch. I looked at one a few years back, then looked up its ratings afterward and went elsewhere to buy. You admit not having done your homework before buying. You should be glad you got about 2 years of relatively trouble free service before the front end and drive shaft began to give way.

That said, it's no skin off my back if Suzuki gets tarred as a ripoff here. I do believe they put crap out on the road, and deserve to be called on it.

Why aren't they covering the tie rod? You're past original warranty? I'm not gonna ask why you haven't tossed in the towel already and replaced the vehicle. I'll assume you can't afford to.
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#4 Consumer Comment

Comments

AUTHOR: Robert - Irvine (U.S.A.)

The first wheel bearing went at 30,000 miles, So tell me can they not make a product that can last more than 30,00 miles. Hmm good question right...
The CV joint went at 35,000 miles and the drive shaft went at 50,000 miles.
Seems to me that this is more than just due to high miles.

-  Yep it probably is more than just high miles.  How a car is treated and maintained is also a big factor.  If you don't take car of the car you could easily destroy it in 30K miles.  So if you didn't do something as simple as tire rotations, one has to wonder how this car was really treated.  But if I'm reading your report right, they have basically paid for every repair you are complaining about except for 2 tires and a tie rod.

Suzuki really has no idea on how to make a good car, do some research and you will see all the complaints on line.

- And you can search for any car and find people complaining about how bad their car is and that their car is the worst car ever made.  So your point to this is what again?

I looked in to that but the dealer will not even give me what i need to pay it off because they said that this car does not hold its value.  Funny coming from the place I bought it from, a Suzuki dealer

- I  have news for you.  A car is not an investment.  In fact depending on how much you put down, your interest rate, and how long the loan is for, you could be "upside down" for a majority of the length of the loan.  It wouldn't matter what car you bought.

I looked in to other dealers and they said that Suzuki was not worth the hassle that comes with the car, they would give me money but it would never be enough to pay it off.

- Wow a competitor telling you exactly what you want to hear...AMAZING.

As for your "customer service" issues.  The only "customer service" issue is that you somehow think you were entitled to a rental and are upset that they wouldn't give you one, and that they won't "get you out" of this car.  So as a result you turn around and basically blackmail them saying that they need to give you "compensation" or you will blast them all over the Internet.
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#5 Update By Author

Suzuki Sucks and that is the truth so deal with it!

AUTHOR: April - ellenburgh depot (United States of America)

My husband purchased a Toyota Tacoma in 2002 with 30,00 miles on it, the only parts we have ever had to replace were the normal breaks , tires and helper springs ( and that was only because he used the truck for hauling) we put 219,000 miles on that truck and it never had an issue passing inspection.  and to top it off they recently bought the truck back for pretty much what we bought it for ( it was part of the Toyota frame recall), yes they had an issue with the frame but the company was true to their product and when they saw a problem they helped their customers out.  That is true customer service and we will always be a return customer to Toyota. This shows you the type of manufacture Toyota is and what type Suzuki is.


My father has a ford escape with over 130,000 miles on the thing and never once has he had these type of problems.

Yes I understand that how you drive a car can determine how long the car lasts.  My car is used for only driving back and forth to work and town to get food.  Not off road or anything that should hurt its delicate manor.

Really you need to look at all the other manufactures, yes each type of vehicle has some type of problem.  I understand that and I get it.  BUT the factories goes good for their product.  I have been in the customer service business for a very long time.  I work with manufactures every day... This is not good business.

And just so you know yes competitive dealers will have bad things to say about each other.  But I have a little test for you, go to a Chevy dealer and ask them how well a Toyota or a ford holds their value? then ask them about the Suzuki.... It will be interesting to see what they say.  I did, my local Chevy dealer stated that if you are going to buy a vehicle pretty much anything is better than an Suzuki, and the funny thing is I did not even tell them that I owned a Suzuki, I told them I was gathering research to purchase a new car.   
 
Yes I will complain about them all over the internet, that is my right as customer, tell them to put their big girl panties on and deal with it.  If they made a better product then they would not have this problem.  Simple, make a product that you can be proud of.  If this complaint even make one person think twice about buying an SX4 then my job is done.  Maybe it will save them the load of crap I have been dealing with.

Suzuki is a rip off and you can state all day long that I did not take care of my car, but I know that I did I rotated my tires, got my oil changed and did all the BS that any manufacture will tell you to do in order to keep the car running at its prime. And the car still fell apart.

the facts don't change. Suzuki sucks plain and simple.  Lesson learned!
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