Collex Collision Liars, Fraud, bad service, dont fix problems, harassing Ripoff Warren Michigan

was you called Collex to complain. You should have called your insurance company and explained to them that you were unhappy with the way your car was fixed. They would have taken care of everything.

If your wife called and said not to release it to anyone but her why did you send your mother to pay the deductable and sign the forms and then later pick it up?

You never send anyone that has nothing to do with the vehicle to pay anything, look at the vehicle, or sign forms. That was your second mistake.

If you want things done right the first time do them yourself.

If there was a conflict in times that you could get the vehicle yourself, just remember they are open on saturdays from 8am to 12pm. M-F they are open 8am to 6pm.

As for the accident a head-on collision is not considered a "small" accident, no matter what speed both vehicles were traveling.

OK first off I live over two hours away, and I sent my mother to pay for it and I was to pick it up later that week. They wanted their money NOW. They are the ones who released it to her. Second, my insurance company Liberty Mutual was no help at all I would never recommened them to anyone. Further I dont care small big or medium accident, they didnt do the work and for someone who is not an employee you sure seem to know alot about them I will take my chances in court with these people. BTW I found out they can't sue my mother

I wish I had been made aware of this false report that was posted back in 2005 as I would have responded much sooner, however it was just brought to my attention.

First off, I would like to give any potential consumer that reads Mr. Jaso's propaganda some information about Collex. We are a family owned and operated company based in Metro - Detroit. We have been in business since 1975. We are one of the largest collision repair companies in the Midwest. Our company has been regarded as one the best run and operated collision repair centers by industry experts. Collex has won the Autochex Customer Satisfaction Award for 3 years running that is awarded to the top collision repairers that achieved the top 5% for customer satisfaction NATIONALLY. Not only that we were just awarded by our customers Hour Magazine's Best of Detroit Award for Auto Repair.

Lastly, Collex is referred and/or endorsed by most all of the leading insurers in the market. The reason I mention all of this is that we would not have grown to the size that we are nor won as many awards as we have if we are doing a bad job or "ripping people off" as Mr. Malik claims. One more comment regarding customer satisfaction, Collex has 2 independent third party companies perform customer satisfaction surveys on our customers - OVER 50% OF OUR CUSTOMERS ARE SURVEYED EACH AND EVERY MONTH! We consistently beat every benchmark for customer service; in 2007 on over 5000 surveys, we scored 98.4%. That score is typically unheard of in a service business let alone the collision repair business.

On to the allegations presented by Mr. M.

First off there is much more to this story than what Mr. M mentions. There was a personal issue between Mr. M and his wife taking place while their vehicle was in for repair; I believe that they were going through a divorce. The truck was towed in on 12/6/2004 we wrote the estimate and sent it to his insurance company Liberty Mutual, they advised us that the CLAIM WAS NOT AUTHORIZED DO NOT REPAIR due to coverage issues. This took several days to resolve before the claim was finally authorized and repairs could begin.

The vehicle was picked up on 1/18/05. As you can see this was not the 2 MONTHS that he claims and keep in mind that throughout this period we had the delay in getting his claim approved, the Christmas and New Year holidays, in which we were closed for a couple days, and the repairs were over $10,000.00. All things considered, I believe we got this vehicle done quickly! Throughout the repair process we received calls from Ms. Lisa (Mr. M's wife), asking us not to release the car to her husband. As well as, several calls from Mr. M saying, "don't release the car to my wife, I am going to send my mother to pay the bill" and "I will pick up the car later". We were stuck in the middle of these two's personal problems.

When the car was done his mother came to pay for it with Mr. M's personal check to cover the deductible, with the understanding that Mr. M was supposed to be picking up the car later (as he mentions in his letter). Our normal practice is that the customer inspects the vehicle and then signs the authorization to bill the insurance company once they are satisfied with their repair. We did not force her to sign anything; again, I think he sent his mom to pick up the vehicle to prevent his ex-wife from getting possession of the vehicle. In his letter, he states "mind you they were not supposed to release the car to anyone besides my wife he is the one that called as the owner and told us to release it to his mother! He is legally the owner/part owner we could not refuse to give him his vehicle. That issue is between him and his wife.

In regards to the repairs

He contacted us after getting his truck back and mentioned that he had some problems. We offered to send a tow truck (a towing company we formerly owned) to get his car and bring it back, we offered to have him take it to a local shop of his choosing and if the problem was a result of what we did we would pay for it. We offered to call his insurance company, Liberty Mutual to come out and inspect the car. He was to call us back once he made a decision as to what he wanted to do and HE NEVER did. We called him several times and HE never got back to us.

The allegations that Mr. M is making are false, Collex never tried "to get out of anything"; we stand ready to resolve/address any issues anytime. If the problem were something over and above, what we repaired and related to his loss Liberty Mutual would have stepped up and paid to repair it. Neither Mr. M nor Ms. M has ever returned our phone calls; they have never contacted their insurance company. We have documentation in our file that when the vehicle was completed everything was within specs via our computerized frame alignment system.

Regarding the issue of collections. Mr. M wrote us a bad check, it was returned NSF twice, there was no stop payment placed (Mr. M sent his mom to drop off the check to us.) We called him to make it right and sent him letters - no response. Ultimately, the matter was referred to our collections agency. When lawsuits are filed, all parties are named, regrettably including Mr. M's mother, who signed for the repairs per her son's instructions. Our collection agency did end up suing Mr. M and on January 11, 2006 we won a judgment (case no. 05-3309-gc) against him for $700.00 (deductible plus court costs), which he was supposed to pay in 13 payments.

If there were any problems with his vehicle, why was it never mentioned as part of the settlement, why did he agree to the settlement? He has never made any of the payments, later the settlement was moved to a higher court at which point we decided to cut our losses and write off the balance. So at this point, who has ripped off whom? He got away with writing a bad check (which is against the law) and never paid us for work that we did.

Lastly regarding the comment about the vehicle needing $1800 worth of repairs. There was no damage nor any repairs whatsoever done to his steering/steering wheel/suspension/ball joints/heater/wipers/etc as a result of the accident - it was all exterior sheet metal and minor frame repair. If he had contacted us, we could have presented those things to his insurance company and if they felt it was loss related they would have covered it.

In closing, I am not saying that Collex is perfect; we certainly make mistakes like everyone else. However, we live up to our promises and had this customer allowed us to pick up the vehicle we would have gladly taken care of all concerns. My belief is Mr. M was simply trying to get out of paying his deductible and wrote this nasty letter packed with lies and exaggerations as his way of getting back at us for sending him to collections. What Mr. M states in his compliant is simply not true. I contacted his insurance company prior to writing this response and had them review the claim log; Liberty Mutual has no record of Mr. M ever contacting them with any problems or complaints with the claim or repairs. If there were indeed a problem, would you not contact your insurance company? Collex offers a lifetime guarantee on our repairs, therefore there is no time limit on this claim, if a problem exists, Collex is willing and ready to address it.

If anyone reading this has questions or concerns please feel free to contact me at rgagliano@collex.com.

The owner of Collex does not tell the whole truth. They did get a consent judgment on me ONLY because their collection agency Grand and Grand PLLC were attempting to extort money from my mother saying she was responsible for the vehicle because she simply picked it up.

Moreover the owner fails to mention that I did not write them an NSF check I put a stop on the check because of the horrible job they did on the car. I would not even take a matchbox car there.

Also the case in the Warren (37th) District Court was VACATED because they knew they were wrong. See I filed against their collector Grand and Grand PLLC and Collex the following below are from the docket report.

1 M, JASON miwdce 4:2006cv00015 02/27/2006 890 04/18/2006
M. v. Grand and Grand PLLC et al

It was filed on 02/27/06 and dismissed on 04/18/2006. It was dismissed with Prejudice because we settled both cases and actually the settlement agreement CONTAINS a CONFIDENTIALITY CLAUSE which Mr. Gagliano of Collex is not abiding by. However I would opine he look at the docket report off of Pacer for the EDMI and WDMI and see my current activity. I do not tolerate businesses taking advantage of people. Amazing how he waits over two years to set the record straight. I filed this complaint BEFORE we entered into the settlement agreement, so I am not the one violating it.

Also my wife and I were not going through a divorce at the time of the car being fixed. Per Mr. Gagliano's statements the car was there over Christmas and New years no such divorce was ever filed by my wife or I at all during any of this process. Mr. Gagliano is not correct on his facts, just like my wife and I both called him and told him not to release the vehicle to my friend's wife who was driving it at the time of the accident. We never told him not to release it to either of us. Like it would have mattered anyway because it took three times to pick it up because they could not fix it correctly.

I would opine Mr. Gagliano to prove my wife and I were involved in the middle of a divorce at that time. I would also opine Mr. Gagliano to prove I paid his company $700.00 and that the case which cites above a judgment was entered against me on the record and not vacated.

Mr. Gagliano I have no idea why you brought this up after 2 years, however you are in breach of the settlement agreement and mutual release which closed both cases. I would suggest unless you want to get sued again to keep the record straight.

And finally if anyone wants their car fixed correctly, I would suggest you take it somewhere else!

Should anyone wish to see the documents in either lawsuit less the settlement agreement or Collex's DnB report or complaints filed with the BBB and State please feel free to e-mail me

I can't believe this, did I see this correct Collex is mentioning the customers divorce, what in the world would that have to do with properly fixing the car? 

Collex is a bad company, with terrible customer service, just walk through the front door read the signt hat says WARRANTY for Life and know they DO NOT give a WARRANTY for life!  Mr. Gagliano the owner/liar said under oath that they do not Warranty everything for life, despite their advertising.  They pick and choose what they warranty and when they make a mistake, NO WARRANTY!