SkandiaTek Saab
7999 West 16th Ave
Lakewood Colorado 80214
U.S.A.
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SkandiaTek, SAAB TRIED TO RIP ME OFF!!! Lakewood Colorado
*REBUTTAL Owner of company: Never given a chance
1Author
0Consumer
0Employee/Owner
My wife took My Saab 9-5 in to SkandiaTek Saab as the blinkers suddenly stopped working.
SkandiaTek told us that we had to pay them $200 as the blinker arm (believe it or not), needed replacing.
We agreed to pay this but the next day, SkandiaTek Saab told us that we then had to pay $480 to have the problem fixed, as the problem was now the DICE Unit, and not the blinker arm.
By this time, this company had already performed $180 worth of other so called essential maintenance without actually fixing the problem that we had taken it to them for.
At this stage I grew suspicious, especially as they had charged us $60 for a diagnostics test.
I took the Saab to a proper dealer who informed me that the problem was in fact a short in the wiring system which kept blowing the fuse out. They fixed the problem for $120 that same day.
I highly recommenD that you take your car to a proper dealership, rather than one who tries to charge for things that do not require fixing, then have the cheek to turn around and say that it was not their fault, but the diagnostics test. and that mechanics make mistakes too.
"YES IT IS OK TO MAKE A MISTAKE, BUT NOT AT THE EXPENSE OF ANOTHER INDIVIDUAL, AND ESPECIALLY WHEN THAT INDIVIDUAL PLACES THEIR TRUST IN YOU AND ENDS UP OUT OF POCKET AS A RESULT"
Steve
Pine, Colorado
U.S.A.
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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner
Updates & Rebuttals
#1 Owner of Company
AUTHOR: Mark Kline - Lakewood (United States of America)
SUBMITTED: Wednesday, January 25, 2012
POSTED: Wednesday, January 25, 2012
We blew it. We flat out misdiagnosed the car. No one, NO one is perfect. However, we never charged this customer for anything he didn't need, nor did we charge for a repair that didn't work. Had the customer stuck with us for the repair, we would have discovered our misdiagnosis and fixed the car correctly, apologized for the delay, and made the customer happy. We never got the chance.
Now days, people have no room for error by a business. They expect perfection at the cheapest price. We are humans and make mistakes but it is how we correct those mistakes that count. Those that stick with us find that out and benefit from our honesty and customer care. In the rare cases we screw up, we MORE than make up for it.
When you come about complaints about a business, pay attention to them... I know I do. But read them carefully. Too often the complainer never gave the company a chance to correct their mistake. By the way, I eventually fired the tech working on this persons car.
