Sun Devil Auto
915 S Val Vista
Gilbert Arizona 85234
U.S.A.
|
|
Sun Devil Auto ripoff, overcharged by more than 400%, car in worse shape after repair Gilbert Arizona
*Consumer Comment: this makes no sense
1Author
6Consumer
1Employee/Owner
I brought my 2001 Intrepid to Sun Devil Auto with an oil leak. I told them that we had replaced the Thermostat Housing, but we can't find the oil leak. I also wanted them to perform an A/C tune up that they were advertising for 19.95. HUGE MISTAKE!!
They call me and tell me they found the oil leak. They also found something wrong with the "cooling system". They didnt tell me that it was the Thermostat Housing that had a crack in it. If they would have told me that, I could have gotten a new one for free. It was under warranty. They marked up the part cost by more than 400%.
I paid $39.00 for the part at the auto part store. They charged my $170. Plus $150 labor. When this was brought to "Scotts" attention (supposedly Scott is the store Manager) He responded "well, you can go out for a steak dinner and pay 20 bucks or cook it at home and pay 4 bucks for the same steak." "That's why you brought it here". No, I thought that was why they charge a labor charge. I didn't know they inflated parts by 400% also.
Then the air conditioner. I told them that sometimes it blows ice cold, and sometimes not so cold. I asked them to perform the "tune-up". When I picked my car up. The air conditioner blows so hot, it's like I have the heater on high. I told the manager about this, his response was. "It was broken when you brought it here and was broken when you left." I said, It wasnt broken it just wasnt 100%. He told me, "broken is broken" If it wasnt 100% then it's broken. Nothing they will do.
I brought my car to Sun Devil Auto. When I picked it up, I was over $400 poorer and my car was in worse shape than when I left it there. What a rip-off!!
Lori
Gilbert, Arizona
U.S.A.
Click Here to read other Ripoff Reports on Sun Devil Auto
REBUTTALS & REPLIES:
1Author
6Consumer
1Employee/Owner
Updates & Rebuttals
#1 Consumer Comment
AUTHOR: Armando - Phoenix (U.S.A.)
SUBMITTED: Friday, September 02, 2005
POSTED: Friday, September 02, 2005
Did you ask them to perform a tune up or to fix your air conditioner?
Normally, a tune up deals with engine performance not air conditioning.
#2 Consumer Comment
AUTHOR: Lori - Gilbert (U.S.A.)
SUBMITTED: Friday, September 02, 2005
POSTED: Friday, September 02, 2005
It is advertised on their window...in GIANT letters as an "A/C Tune-up".
Had nothing to do with the engine.
#3 Consumer Suggestion
AUTHOR: Marc - Makaha (U.S.A.)
SUBMITTED: Wednesday, October 05, 2005
POSTED: Wednesday, October 05, 2005
I'd sure like to know what that entails. Lori, could you post more on this subject, like exactly what they do in this process? Sounds bogus to me as AC systems have nothing to tune up.
#4 Employee
AUTHOR: Nathan - Tempe (U.S.A.)
SUBMITTED: Friday, November 17, 2006
POSTED: Friday, November 17, 2006
I am a Customer Service representative for Sun Devil Auto. We are very sorry that you may have had an unsatisfactory experience and we would like an opportunity to resolve this issue. Please contact us directly by going to our web site, www.sundevilauto.com. Click on Customer Service and fill out the form provided. Someone from our staff will contact you.
Sun Devil Auto is family owned and operated. Since 1978 we've established a premiere name and solid reputation in the valley's auto repair industry. We've built more than 20 store locations and it's with great pride that we confidently offer professional, friendly service while caring for our customers.
We employ ASE certified technicians. Our staff completes a comprehensive training program before they take to the shop, so you can be assured that your vehicle is in competent, capable hands.
We guarantee our work in writing and only perform the work you authorize.
Sun Devil Auto is a proud member of the Better Business Bureau. If for any reason you are not comfortable in contacting Sun Devil Auto then the Better Business Bureau might be a solution. They will listen to your complaint and contact us for a resolution. They will even arbitrate the matter if necessary.
Thank you for the opportunity to remedy this situation. We appreciate your business and hope to hear from you directly.
#5 Consumer Comment
AUTHOR: Jennifer - California (U.S.A.)
SUBMITTED: Friday, November 17, 2006
POSTED: Friday, November 17, 2006
Is actually "Sun Devils Auto Response" as in automated, since I saw the same response -word for word- on another report. So you can go to thier site and fill out a report and wait.. if they were so worried about thier reputation I would think they could be a little more personalized in thier response, make a little more effort to get you to respond.
And I have never heard of an "A/C Tune-Up" either, did they tell you what it consisted of Lori? No one is saying you didn't pay for it or anything negative about you, just that the service itself, like Marc said, sounds bogus. Perhaps they just made up another service to sell to customers...
#6 Consumer Comment
AUTHOR: Brett - Gilbert (U.S.A.)
SUBMITTED: Monday, July 14, 2008
POSTED: Monday, July 14, 2008
I HAVE USED SUN DEVIL AUTO FOR YEARS AND NEVER HAD SUCH PROBLEMS, IT SOUNDS LIKE THIS CUSTOMER IS NOT EDUCATED IN THE AUTO REPAIR BUSS, SUN DEVI AUTO HAS VERY FEW COMPLAINTS COMPARED TO THE OTHER REPAIR SHOPS.
JUST LOOK FOR YOURSELF, TYPE IN ANY OTHER REPAIR SHOP AND LOOK AT THERE COMPLAINTS. SUN DEVIL AUTO IS GREAT
#7 Consumer Comment
AUTHOR: steve - scottsdale (United States of America)
SUBMITTED: Thursday, January 14, 2010
POSTED: Thursday, January 14, 2010
LISTEN THIS WHOLE THING MAKES NO SENSE..... FIRST OF ALL SOUNDS TO ME LIKE YOU PUT ON A PIECE OF TRASH THERMOSTAT HOUSING AND IT DID NOT HOLD UP..... 39.00 THERMOSTAT HOUSING SOUNDS AWFUL CHEAP TO ME.......SECOND OFF WHY WOULDNT YOU ASK THEM WHAT THEY WERE DOING TO YOUR CAR BEFORE YOU GAVE THEM THE GO AHEAD I KNOW FIRTS HAND AT SUN DEVIL AUTO THEY WILL GIVE YOU AND ESTIMATE AND EVEN SAVE OLD PARTS FOR YOU ........ AS FAR AS YOU A/C GOES COME ON THERE IS NOT TUNE UP OFFERED FOR A/C LOL........ I GUARENTEE THEY TRIED TO SELL YOU AN EVAC AND RECHARGE AND YOU DECLINED IT CAUSE AS WE CAN TELL IN YOUR REPORT YOU ARE POOR..........(I was over $400 poorer) YOU PROBABLY THOUGHT THAT THE 19.95 INCLUDED THE FREEON THERES NO WAY........ WHEN YOU GET THE DOLLAR CHEESE BURGER FROM MCDONALDS DO YOU COMPLAIN IT DOESNT COME WITH THE DRINK........ I BET YOU DO NICE TRY FOR FUTURE REFERENCE DONT GO TO A SHOP TO GET YOUR CAR FIXED IF YOU CAN GET THE PARTS CHEAPER ON YOUR OWN....... EVERYTHING IS MARKED UP IN THE WHOLE WORLD SUN DEVIL HAS CERTIFIED MECHANICS WORKING THERE THATS CALLED OVERHEAD........ THE ELECTRIC IN YOUR TRAILOR IS MUCH CHEAPER.......
