Pacific Battery Charged card ($51.00), didn't ship product. Offered replacement. Didn't ship that. Now no response to emails or phone calls. Internet

I ordered a battery charger/tender for my car from Pacific Battery in October 2009.   They charged my AMEX on October 30.   I didn't receive any product and there was no tracking information available (they have a customer order tracking feature on their website).  I emailed them from their website (there is NO email contact info listed and they discourage any phone calls on the website).   I was told in an email respone that there had been an "error" and the product I ordered couldn't be shipped until November 11.   They offered an alternative product and I accepted that.   Now it is November 13 and I still have no product, no tracking information and now no response to my web-based email AND I ignored their request to not phone and phoned them.   Phone was answered by a machine and I have no response.   I have notified AMEX to dispute the charge. 

I searched here on Ripoff Report and found another recent (September 30, 2009) complaint.