Thoroughbred Auto Parts Terrible service with Thoroughbred Auto Parts Gansevoort New York

My CD player in my 2002 Nissan died some time ago and Nissan wanted $1400 for a new radio. I hit the internet and found Thoroughbred through Google. I called, and they said they could get the part for me for $200. It sounded like a steal, so I ordered it.

Initially, I had some problems, in that I couldn't get a tracking number from them. At this point, I googled the business and found numerous complaints, most of which were on this site. After learning this information, I called my bank and put them on notice that a dispute could be arising. I also sent an email to Thoroughbred demanding a tracking number. I did receive a call the next day and was given a tracking number. The radio arrived shortly thereafter (about 2 weeks after the order), but was the wrong part, to my dismay. I figured I was screwed and that I'd have to dispute the charge with my bank. I called Thoroughbred and after speaking to a few different people, I spoke to John, who said he would take care of the situation. Two days later, I had a notice at my door that UPS was attempting to pick up a package. I left the radio and UPS returned it, free of charge to me. Some 10 days later, I received another radio, but this too was wrong. I went through the same song and dance, and the same thing happened, shipped back, free of charge to me. About 2 weeks later (yesterday), I had another package, and this was the right radio. It was it good condition and fully functional, as promised. All in all, in took about 6 weeks to get the right part.

So here's the deal. It appears as though Thoroughbred gets its parts from a network of junkyards around the country. Remember what you're buying, used auto parts from a large network. They're not BestBuy where you can walk in and pick something out. And remember, you're paying a lot less than what a new part would cost. I admit, I encountered some aggravation and hassle, but in the end, I saved $1,200. Was it worth it? I'd say so. John was very helpful once he got involved, and called me periodically to update me on the status of things. So thanks to John, I have my part, and my $1200 in my pocket.

Joe

Carmel, New York

Fact is if this vendor did their job correctly many of these issues would not be an issue at all. Pretending to have a handle on the job at hand almost always creates problems. Accusing the consumer they ordered the wrong part is the type of thing that gives our industry the negative spin it has been battling for decades. It's called a Junk Yard mentality. I for one have been selling used parts for 30 years and i can say if i am in doubt whether the consumer might be giving the wrong info, I feel it is MY responsibility, NOT the consumers to find out what is truly needed.

Dan the Parts man.