Dollar Rent A Car Rental toll road violation scam, rental company adding fees, dollar rent a car ripoff Fort Myers Florida

6 weeks after my parents returned from Ft. Myers Fl, they recieved a notice in the mail from Dollar Rent a Car (based out of Ft. Myer's airport) stating that while the rental van was in their custody, a toll road violation incurred. The violation form stated the toll fee was not paid on the Dade-Miami Expressway near Miami Airport.

A picture sent with the violation showed an unidentifiable vehicle with part of the license plate number covered. My parents were no where near Miami Airport on the date of the supposed violation ( nor were they their the entire trip), yet dollar rent a car charged their credit card the violation fee of $25 and an administrative fee of $25.

Is this a rental car company scam or Florida state scam? My parents have proof they were not their. Has this happened to anyone else? They were going to pay it but decided to look into it and discovered the fraud. They are from Ohio and not familiar with roads/expressways and just assumed something must of happened when they paid their toll.

Upon notifying friends who were with them, it was discovered that they were actually eating dinner 2 hours away from where and when the toll fee was not paid. They do not know what to do.

Please help.

Alexander
columbus, Ohio
U.S.A.