• Report: #679922

Complaint Review: Enterprise Car Rental

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  • Submitted: Friday, January 07, 2011
  • Last Posting: Saturday, January 22, 2011
  • Reported By: Brenda — San Marcos Texas U.S.A.
Enterprise Car Rental
2100 South College Co 80525 Fort Collins Colorado 80521 United States of America

Enterprise Car Rental Scam on damage to car Fort Collins, Colorado

*UPDATE by author: Problem resolved


2Author 0Consumer 1Employee/Owner

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 Needed car rental because truck was in shop for major repair.  Picked up car and did walk around with agent few scratches and dents nothing major that I could see.

Brought car back and was told there was a dent in rear fender that I was now responsible for the damage.  Dent no bigger than a quarter.  Repair damage was 885.60. They said a tail light had to be replaced.  Never could even get a picture of the damage. Was so upset that I forgot to take my own pictures of the supposed damage.

Bad practice to take advantage of driver to fix your cars.

This report was posted on Ripoff Report on 1/7/2011 10:00:26 AM and is a permanent record located here: http://www.ripoffreport.com/auto-rentals/enterprise-car-renta/enterprise-car-rental-scam-on-c9db9.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Damage Claim

AUTHOR: Enterprise Rent-A-Car - St. Louis (USA)

SUBMITTED: Wednesday, January 12, 2011

Brenda, have you contacted our Damage Recovery Unit (DRU) at 800-327-0421? By calling and speaking to an agent you can dispute the claim.

Should you need assistance after speaking with DRU, contact care[at]enterprise.com with your 6-digit rental agreement number and the DX/damage claim number. When emailing, please list reference #110112-002786 in the subject line.

- Elizabeth with Enterprise Rent-A-Car


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#2 Update By Author

Problem resolved

AUTHOR: Brenda - San Marcos (U.S.A.)

SUBMITTED: Saturday, January 22, 2011

The claim has been resolved to satisfactionThank you Enterprise


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