Enterprise Rental Car Minor scratch on already damaged and dirty car Christiansburg Virginia

Hi, all;

I had some embarrassing one from the rental car.

I just rented a car because my car is in a body shop. I got a car accident and the car needs to be fixed. So, the other party gave me a rental car authorization.

I got the rental car. But, it is already damaged in the rear bumper and not clean outside. Also, gas was not full, just 1/4. I think that just this car may come from somebody without cleaning up enough. However, I did not care about that too much because I need a car only.

When I returned the car, they just found that a scratch in the door. I just though that this is just a dirty thing on the door. But, they claimed me $500 because I did not have an insurance to cover that. If I paid the car with my credit car, I don't need to worry about the minor damage because the card will cover that.

But, this is just a bad luck. Because the car already had an explicit damage and not clean. So, it is very easy to be confused with dirty and damage. How can I figure out the difference between damage and dirties? I had to check the car very carefully and report everything which I am not responsible for.

I rented many cars before but, this is the only time I have this strange situation. The car accident which was not my fault and rental car damage happens! What a bad luck to me!

Just be careful! Do not have any car without checking any dirty and damage. They may take advantages of this!

Cy
Blacksburg, Virginia
U.S.A.