While I agree that Mark Graham CEO of AAMCO should take control of his chain there is little cohesion within the AAMCO organization. Mark Graham in fact is quickly himself becoming the largest owner of many AAMCO's across the nation. In California his name appears on many Bureau of Automotive Repair licenses and am sure the same is true where other single entity licensing states, that his name will appear.
As a former Franchisee I am aware that many polices exist, but nothing regarding longevity will ever be implemented. Unfortunately the warranty lasted exactly what the claim was. I likewise would be displeased with this type of repair but it now is 'with whom you are dealing" to take care of you.
Most manufacturers only offer warranty coverage to a certain period of time and not lifetime so that is unfair of anybody to expect unless you have in fact purchased such a warranty. The statement that the offer of an extended warranty is somewhat misleading. If this AAMCO center knew their transmission were going to fail then they would "not" have offered any additional upgrade option (however because its offered as a matter of chain policy they would be in conflict if they didn't offer the warranty options).
I am uncertain about the contract terms requiring you to pay for removal and replacement under warranty. and I believe that this is in conflict with Federal Trade Commission enforceable policy's regarding component warranty. What I believe you may have misread is a $50 deductible though I am not sure.
AAMCO is struggling as a Franchisor for many reasons. What is important you may find a very good franchisee and you may not. Read reviews about them ,, Google makes this possible as does Yelp. Be educated in all your business dealings try and get the Franchisee to act responsible and take care of your needs. If he does a good job leave him a good review if he dosent leave a Google review support the good guys. Report the bad guys GOOGLE is powerful.
Don't expect AAMCO to do anything for you.
