As a employee I have witnessed ripoff schemes such as billing customers for work not performed,services involved won't have replacement parts so it's difficult to prove.For example,fuel injection flushes-$170,front end alignments-$100 to $300,clean and adjust brakes-$50,refinishing brake rotors when they are being replaced-$90.Refinishing brake drums when they are being replaced-$90.These are just a few examples of the daily practices at automotive diagnostic centers,they have three stores that are run the same way.
Upon entering the service write up area you see a overload of certification plaques,most of them are false.This is a high turn over shop due to poor employee treatment and they copy certifications to display long after the employee has left for a better job.There uniforms also have a overkill of certification patches,most of them are false.
When a skilled mechanic is hired they notify there laundry service of certification patches needed,then have them sewn to all mechanic's uniforms.Yes,you can have a person who hasn't a single certification working on your car displaying a master certified auto technician patch along with AAA approved service and others too.Shouldn't you be so lucky!
You won't get a estimate in writing,they trick you in to verbal agreements.It's not uncommon to find your repair bill has exceeded a verbal estimate by hundreds or thousands of dollars,only to get a reply of "I thought you wanted it fixed". They do not accept checks,just cash-go figure!
Working for them is a nightmare,I wish I never heard of them.The treatment of there employee's awfull,in one year i have seen 20 people come and go.I can't wait to find a better job and put this ripoff place behind me.
Beware of all three Automotive Diagnostic Centers.(Marysville,MountVernon,Monroe)
Abused Mechanic
Marysville, Washington
U.S.A.