Brakes Plus did not inform me before they did service and then caused my vehicle to become disabled deceptive company Cheyenne Wyoming

Lynda,

Even though your battery was fine that morning, it was just a coincidence that it went bad after the service. There is no way to tell that your battery is about to go out, it just happens.

I'm sure even your mechanic, if he's honest, will concur with that.

I'm not standing up for or supporting this place, but what happened was not their fault.

Which brings me to my question; don't you think that whoever was jump-starting your car, every day, twice a day, for a week, would think that maybe, just maybe, it could be your battery going bad?

The Brake Shop is correct. There is no way possible for them to have touched your battery while repairing the brakes. Batteries can go at anytime. It was just so happened that yours went out after you had the brakes repaired. If you had a problem with the brakes after getting them repair I can see where you would have a complaint. I think you owe them an apology.

With all due respect to Howard and Brandon, you're both wrong. The mechanic is required by federal law to contact the consumer and report severe problems that aren't related to the original reason the auto was accepted for service. They failed to do that. When the auto is in the shop for service, the first thing a mechanic must do to prevent safety problems is to disconnect the negative terminal to the battery. This serves a two fold purpose. One, to prevent damage to the mechanic and the vehicle while it is in for service and two, to make sure the valued cutomers battery does not get discharged unnessecarily. If I were an investigator, I would walk close to this business and listen to how the mechanics behave and talk while working on the vehicles and noticing if they are playing the consumers radios for their own enjoyment at the consumers expense.

"With all due respect to Howard and Brandon, you're both wrong. The mechanic is required by federal law to contact the consumer and report severe problems that aren't related to the original reason the auto was accepted for service."

Name this "law". Give us the exact wording, and the exact statute number. This should be good!

There is no law. The only requirement a mechanic has regarding a repair, is to inform the costumer of an increase of more than 10%(most states), or a safety related issue. Federal laws have nothing to do with automotive repairs. Batteries are not safety related issues.

"When the auto...at the consumers expense."

The only reason the battery is disconnected, is to prevent a spark from happening while repairing the vehicle. No other reason. And I have only been doing this for the better part of 30 years, but I have yet to see a mechanic listening to the customer's radio. instead of the many that are already on inside the shop.

The battery had issues, and none of them are related to having a brake repair done.

Batteries go bad in an instant. They are just like any other part. In this case, the battery has a cell shorted out. Nobody can do that. It just happens, usually because of age.

Lynda has no reason to complain. The battery has nothing to do with the brakes.

Michael..... Your post is very confusing. Although the original post is very old, I think that your rebuttal needs to be addressed.. Working on brakes does not require that the battery be disconnected. Your mind set would even have a quick change oil center disconnect the battery before changing the oil or a tire shop having to disconnect the battery before fixing a flat. To disconnect battery cables on newer vehicles can and will cause the on-board computer to reset and have to self re-program. It will usually do this on its own but usually runs poorly until all of the sensors re-set.

If a battery has to be disconnected for any reason, garages and auto parts stores will usually plug in a $12.00 power supply into the cigarette lighter outlet. That tool will keep the on board comp from temporarily losing its settings. I do not think that any blame can be placed on the shop for the battery issue. Batteries fail all of the time. Does not make a difference on if the battery is a new one or may years old. Most of the time you will get warning signs but not always.

After-all, Lynda started the car up and left the shop. By her own accord, she went to make a pick-up at the day-care. It seems that the car started fine both times. Lynda said that she was going to be calling “ Her mechanic to get his opinion.” Lynda, if your mechanic implied that your battery failure was caused by Brake Plus, it is time to find a new mechanic because you don't have one.

One question for Michael. You state as fact that Federal Law requires a” mechanic to contact the consumer and report severe problems that aren't related to the original reason the auto was accepted for service.” You claim that Brakes Plus failed to notify Lynda of that severe problem. Never heard of such a law, but lets say that you are correct. Nowhere does the original poster make a claim that Brakes Plus failed to notify her of a severe existing mechanical problem. Brakes Plus was not looking for other issues and never does Lynda claim that they did not inform her of a problem that they discovered. They were only trying to fix her brakes. Lynda does make a claim that Brakes-Plus did not get her approval before doing the repair work but then immediately contradicts herself by complaining that she had to wait for 1 ½ hours longer than she expected, because Brakes Plus would not start the work until she approved the estimate.. Go figure..

Michael,

I would really like to see that imaginary FEDERAL LAW you mentioned.

Lynda,

You really do owe the shop an apology and a thank you. They are in no way at fault or responsible for the replacement of your battery.

I guess you live under that old concept of whomever worked on it last is liable for anything that breaks, right?

Maintain your vehicle properly and you won't have these problems. FYI.. The very first time your battery gives you a problem. Replace it immediately. A dead cell can occur at any time on even a new battery.

You never mentioned how long you had that battery or where it was purchased. It should have been under some type of warranty, right?

OMG I can not find this particular law(been lookin for 26 hours), but it does exist. As far as the ethical treatment of customers, this is directly parralel to the"Golden Rule of Behavior." I think you should look at you're rebuttal and wish that nobody knows who you truly are. You have stuck your foot right in your mouth. OOPS! Go figure. A true mechanic is not selfish, but extremely helpful and courtious. I believe you need to go back to ethics class and tell them specifically about this issue. I wouldn't want to be sitting next to you when they get angry. 90 percent of the public puts their local mechanic on the same level as lawyers. 75 percent of them have been ripped off by a mechanic or had a horrible experience with a shop.

I will try to make this as simple as I can for you Michael. Originally, Lynda made a post that accused Parts Plus of deceptive business practices. She accused them of causing her battery to fail 7 days later. She states that the shop tows and replaces her battery. She implies that the shop does it at no cost when the makes the statements of ....

1.

“ they put a new battery in my vehicle and called me back to let me know they made it right”
2. “ even tho they made everything good.”

Lynda also accuses the shop of doing work without her approval. Yet in her opening paragraph she declares that they did not even start the repairs until she gave them approval after showing her a written estimate. They quoted Lynda that it would take 1 ½ hours to fix the brakes. After she approved the written estimate, they were finished with the repair just as they said, done in a hour and a half. According to Lynda, this caused her to be late to the day care and she had to pay the late fee. I tried, but I still am having a hard time understanding how this is the fault of Parts Plus after the shop had told her in advance, how long the job would take. Had Lynda waited for the estimate when she first dropped off her car instead of dropping it off and then leaving, the work would have been finished earlier. Remember, the shop could not start the work until they got her written approval.

This site offers a great forum for all people to make posts about businesses and individuals that knowingly rip off the public. I, along with many others have used this forum to post a complaint about a particular company that filed bankruptcy after taking money. Lynda made a post that accuses a shop of making her car battery defective. I along with others showed Lynda that she is wrong and that she owes the shop an apology. This is an open forum to everyone. It allows everyone to post reasons why they agree or disagree with the OP.

Michael, you have made posts on that imply you have mechanical knowledge that is above all others that post. You even imply that you have an on-line-law-degree by touting federal laws that do not exist. You also imply that you are a OSHA expert by declaring that a mechanic “MUST” disconnect the battery for safety as well as prevention of battery discharge during the few hours the car is at the shop. You are so right, from now on I will disconnect my cable while my car is in the garage overnight to prevent discharge.

Michael, you claimed that the shop did not notify Lynda of a severe problem in her car??? Lynda never wrote anything like that but you have accused them of violating Federal law by with-holding that information from her. Michael, what was the severe problem that Parts Plus discovered yet broke the law by not telling Lynda about it? If you respond, please post a response to support your claim, dont just attack someone for daring to ask a question.

You wrote about ethical treatment of customers. Where does it show that Parts Plus was unethical towards Lynda? Some silly comment about the “ Golden Rule of Behavior”, It goes both ways Michael. It is very wrong to come onto this forum and play the blame game towards a business that did absolutely everything they promised and even beyond. One additional question, you say that a true mechanic is not selfish?? First lesson taught in shop 101?

Because I have posted a response that shows the flaws in your post, you respond back saying I need ethics training? That should hope that no one finds out who I really am because I posted that you are wrong???

I understand Michael, if I mess with you I have to mess with the whole trailer park. Have a nice one.

and the OP drove the vehicle in as well as drove it away. I would almost wager that this "battery problem" is something that has existed for a while yet nothing was said to the shop about it. Regardless, not the shop's fault OR responsibility on any imaginary plane.