SUBMITTED: Tuesday, June 10, 2008
POSTED: Tuesday, June 10, 2008
The consumer, being a party to all that transpired, was giving their first hand account/perspective/experience. A logical individual would therefore place more weight in the consumers version of events, rather than an uneducated third party's perspective obviously attempting to make possible excuses for a company with which they are affiliated and potentially is their lively.
I will also add that Cottman advertises as being transmission specialists. It might make them seem even more incompetent if they then can not properly diagnose transmission issues/non-issues or worse yet replaced a transmission unnecessarily.
From what I gathered by the commentary, the consumer has attempted to resolve the issue with little to no satisfaction.
Being affiliated with Cottman, and if truly concerned for its reputation, perhaps it may warrant a call by you to the specific offending location (to express your customer satisfaction concerns). You could then be possibly taking action to help ensure a sterling reputation for Cottman as a whole. If not, one would sincerely hope you have also invested your time off-line (in defending your shops reputation), by ensuring the numerous complaints listed here do not repeat themselves at your facility.
I concur that those responsible should be held accountable, which is believed to be the intention of this forum. Thank you.