Just Brakes ripoff fraudelnt Deltona Florida

I warn everyone in the Orlando area, STAY FAR, FAR AWAY FROM JUST BRAKES!!! They get customers in the door with their $99.88 advertised low price to do all four wheels IN MOST CASES is the key word. If you drive an '05 Chevy Malibu, it's not $99.88 because of a non-stocking fee that they assess and it varies in price from an additional $50 to $600. I am a former employee of Just Brakes and worked as a manager and had to keep sales high in order to keep my job. As you can see, I am no longer employeed because I didn't "sell" enough. This company could care less about the customer, all they are concerned about is amking money. In fact, their company national average for sales $350 per vehicle. If they come at you saying you need to rebuild your calipers, replace from disc hardware, rear return springs, bleed, fill & adjust and any other long list of unnecessary repairs that is over $350, don't buy it!! They constantly have classes over in their West Colonial store (#623) about selling strategies and never concentrate on customer satisfaction. Don't go to the store in Casselberry off S.R. 436, the managers, Mike & Drew will pressure you & bully you into buying unneccessary repairs and will insult you intelligence (ironically, they are the #1 store in the Orlando market).

When I worked there, I had a customer come in who had visited my store over a year ago, when another set of managers were there, and was so unsatisfied, he was going to call the media. That was one of the many reasons why I was let go because I wanted to make him happy and try to fix his stated problem which was never fixed and he spent over $2000 on his vehicle. The market manager, Jeff Turner, told me over the phone when I was confronted regarding this that there are hundered of other parts that could fail on the vehicle and it could have worn out when he left the shop and "WE" didn't notice it; basically encouraging people to come back and spend even more money out of them.

They also live by their "phone track" which is 2 8.5"x14" papers that you are supposed to say verbatim when a customer calls. In fact, you have to memorize it and write the whole thing down in 10 mistakes or less or you don't have a job there. Another reason why you can not trust this company is because they hire people who are convicted felons and on probation from things such as theft, possesion & DUI. These ones steal from the company and will steal from you. The store in E. Colonial by Dean Road has been reported to the BBB over 30 times within the last year. The N. Orange Blossom Trail store has incompetant technicians who have no idea what they are doing and the management changes like the seasons in the year. Same thing for the Winter Park store (only 4.76 miles apart from each other). My advice to all Central Floridians, stear clear of Just Brakes, if you want to save yourself the headache & aggrevation (not to mention being insulted) of Just Brakes.

Chris
Deltona, Florida
U.S.A.