• Report: #814958

Complaint Review: Pep Boys

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  • Submitted: Wednesday, December 28, 2011
  • Posted: Wednesday, December 28, 2011
  • Reported By: cherrycyder — Fullerton California United States of America
Pep Boys
1530 S Harbor Blvd Fullerton California 92832 United States of America

Pep Boys Made my car problems worse Fullerton, California


1Author 0Consumer 0Employee/Owner

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I went in on 12/24/11 to have my master cylinder replaced and by brake fluid exchanged. When I picked up my car at the end of business day (they closed at 6pm, I was there at 5:27pm) there were multiple new problems with my car. Here is a list of the new problems I am facing:

- Tachometer and Speedometer now goes to highest number available when starting the car

- Odometer back light does not stay lit at 100%. When I turn my vehicle off, it goes back down to the minimum brightness and remains there until I readjust it..

- Dome light no longer turns on manually or when I open the car doors

- Electric locks no longer open the doors with my alarm key fob or by thedoor controls". The only time the door control will work is when the engine is running!.

- Stereo no longer works. It doesn't turn on, the digital clock is not on.

When I told the guy working when I picked it up (Aaron and Omar - both very nice) they said to come in on 12/26 and they would fix it no charge (of course). I went in to speak with the service manager on 12/26/11 - Mike Barron. He stated that the problems I am now having do not have anything to do with the service I went in for and if I want them to look at I can leave my car overnight so they can look at it and give me a  quote. I let him know that I should not have to pay for anything and he said that wasn't his problem. I continued to try to talk but he walk away from me.

I went in with a working vehicle and I expect to have a working vehicle when I leave. This has been the very worst experience. I have been a Pep Boys customer since I got my very first car 10+ years ago. I am still trying to figure out what my next steps are regarding this situation....

This report was posted on Ripoff Report on 12/28/2011 2:32:41 PM and is a permanent record located here: http://www.ripoffreport.com/auto-repair-service/pep-boys/pep-boys-made-my-car-problems-aad90.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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