Pep Boys on 6/22/2009 I took my 2004 chevy tahoe to pep boys for sevice. the seviced my tahoe. 2 days later i haved the same problem. they charged me for work the should have fixed the first time!! Calexico California

Tony is leaving out a bit of the information here.

The information he is leaving out:

1. He was offered a diagnostic when he first brought in the vehicle, but he declined, and insisted it only needed a "tune-up". A standard tuneup, which is what he wanted only involved replacing the spark-plugs, topping off fluids, and a PM inspection.
2. He was advised that Pep Boys could not guarantee that replacing spark plugs would resolve his problem.
3. He was offered to have his spark plugs replaced at that time when it was noticed that the insulation on the wires was in poor consition, which he again declined.
4. He brought the vehicle back, requesting at this time that Pep Boys diagnose it for free because the problem had returned and gotten worse.
5. He finally agreed to pay for the diagnostic that he should have agreed to on the first visit.
6. Pep Boys ran the diagnostic, found a Random Misfire Code, and recommended replacing the wires, as well as several other maintenance items that were overdue including a throttle body/fuel injection cleaning. Customer only approved the wires.
7. Customer wants refund for a service that should have been performed on the first visit when it was initially recommend.