PEP BOYS THEY ARE BAITING YOU IN FOR A LOW PRICE THEN PUTTING ADD ON IN IT BAIT AN SWITCH OFFER ONE JOB THEN SAID CAN'T DO IT UNLESS YOU DO THIS AN THIS AN THIS GLEN BURNIE, Maryland

I WAS CLEANING THE INSIDE AN NOTICE THAT I WAS MISSING SEVERAL THINGS. UPON CALLING THE PLACE THAT I HAD IT REPAIR AT [AFTER HAVING IT REMOVE FROM PEP BOY'S] AN ASK THEM WHERE IT WAS STORED AT THEY ADVISE ME IT WAS LOCK UP INSIDE A BUILDING. SO I CALL THE TOW TRUCK COMPANY AN THEY EXPLAIN TO ME THAT PEPS HELD THE VEHICLE FOR TWO DAY BEFORE RELEASING IT TO THEM. [REASON I WASN'T AWARE OF THE PICK UP DELAY THE PLACE THAT I HAD IT REPAIR TOLD ME IT WOULD BE READY BY FRIDAY SO I THOUGHT THEY HAD IT AN THEY DID HAVE IT READY BY FRIDAY.] I CALL PEP BOY THEY TOLD ME THE DELAY WAS BECAUSE I DIDN'T GIVE THEM TIME ENOUGH TO PUT THE TIRE BACK ON [10 MINUTE JOB] AN ITTOOK THEM A DAY TO DO IT AN THEN A DAY FOR THEM TO CALL THE TOW TRUCK COMPANY. SO I TOLD THEM ABOUT THE ITEM MISSING THEY SAID OH WELL, THAT YOUR PROBLEM SUE US.

Ohhh boy, Pep boys had to work on the brakes to replace the bearing, but they sure bungeled their customer relations. WOW First they didn't make sure the customer understood the nature of the job, second they failed to check the problem completly and quote accuratly, then when they have upset the customer so badly he want's it towed away they can't even release his car in a timely manner. Again WOW. How to ailenate and upset customers. Somebody needs re-training and monitoring.