Pepboys #0978 Wastes Time & Mechanic Cannot Correctly Parts Back Together. wasted time, false information,incorrectly replaced & installed parts San Diego California

Recently I went to Pepboys in San Diego, California, I had a very, very bad experiance there. I went for a brake job and got there at 8:30am. I was told the previous day, I should bring my car in at that time, to get the job done. Aparently, the mechanic would not get there till 9:30am, so i waited. I inquired as to if they had the parts in stock, while waiting. They said yes. The time was now 10:42am. Now they are telling me, they have to send someone for the parts. They told me while they were getting the parts however, they would resurface the rooters, then the machine broke down. The time was now 12:30pm. Since they couldn't complete the job without doing the resurfacing of the rooters, they put the old brake pads back on my car, and sent me on my way. Less than a mile from the shop, I hear some loud noises coming from the back of my car. I took it back to the Pepboys, and found the caliper bolts were not tightened down correctly, by the mechanic. I bought this to the attention of a garage employee, then I had to wait for them to tighten them correctly. I got out of Pepboys at 3:00pm. I would like to know what kinda professionalism, is that making a customer wait from 8:30am to 3:00pm in their store, saying they have the parts needed, having it be false, and not even being capable of tightening something back down correctly? I cannot understand, or even begin to, as to why this mechanic would even still be employed here, if at all.

Got in touch with Corporate Office, and spoke to a very nice person, who listened & was shocked by my story. I told him about other poor experiances I had with two different Pepboys locations, and he made a case for my incident, and was going to have the Pepboys store involved, called about how to resolve this. Eventually, I got a call from an employee from the store, and they had the nerve to say I shouldn't ever get Corporate Office involved, as it takes too long to fix the situation, when it goes through them.. That sounds like a crock of BS to me! The only reason they didn't want me going through Corporate again, was because it meant that somebody's butt was on the line, and having to answer for a screw up, that in no way, shape, or form, from beginning to end, should have happened.

Kawaii
san diego, California
U.S.A.