• Report: #406712

Complaint Review: PEPBOYS

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  • Submitted: Wednesday, December 31, 2008
  • Last Posting: Tuesday, April 14, 2009
  • Reported By: — Newark Delaware
PEPBOYS
Kirkwood Highway Newark Delaware 19808 U.S.A.

PEPBOYS WHO STOLE MY CAR Newark Delaware


1Author 0Consumer 1Employee/Owner

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PEPBOYS had my car for 3 weeks replacing a gas tank. My car is a 1986 Trans AM. I requested that the car be pushed in the garage every night as it is a car that the parts are wanted by car thieves. Supposedly between December 27 and December 28 my car was stolen from the grounds of PEPBOYS. PEPBOYS did not notify me until Tuesday, December 30. PEPBOYS did not call my house phone they called my cell phone which I do not keep on all the time. At this point I knew the car was not being pushed in every night. The manager of the garage told me that he did not have enough help that night and that is why the car was not pushed into the garage.

John
Newark, Delaware
U.S.A.

This report was posted on Ripoff Report on 12/31/2008 12:56:52 PM and is a permanent record located here: http://www.ripoffreport.com/auto-repair-service/pepboys/pepboys-who-stole-my-car-newar-d2cwf.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
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#1 Ex-Employee

Not their fault.

AUTHOR: Mechanicgtr - Mechanicsburg (U.S.A.)

SUBMITTED: Tuesday, April 14, 2009

It is actually against store policy to store vehicles in the shop overnight unless the service is going to be finished next day and the car cannot be moved. If the manager told you they would store it, however, then that is an issue you should call 1-800-PEPBOYS about. If they make a promise, they should certainly stand by it. Legally, as far as I know, Pepboys is not responsible for vehicles being stolen off their lots unless there is negligence involved (something like leaving the keys in the ignition). Ultimately, if you cannot get remedy from corporate, then your next step is to take this to court, which may or may not be worth your time.
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