Sun Devil Auto
Tatum And Bell Rd
Phoenix Arizona
U.S.A.
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Sun Devil Auto warranty not honored Phoenix Arizona
1Author
0Consumer
1Employee/Owner
Due to prior poor workmanship repairs, this company had to install a "well" used engine in my car at their cost. I received a warranty upon installation, and the Mngr (at that time, has since left the company for unknown reasons) noted on the receipt (in writing) the length of the warranty. While under warranty, this engine failed. Took vehicle back several times, only to be advised they would not honor the warranty. They are now claiming the warranty only lasted for 90 days, NOT what my warranty claimed (warranty claimed 12 months or 12,000 miles), as well as the Mngr's hand written warranty on the receipt (12 months or 12,000 miles).
Do NOT do business with this company! I eventually spent over $2000 to repair an engine that they had to replace, due to faulty repairs. My original engine was fine before I took this vehicle to them which ultimately they DESTROYED!!
dissastisfied customer
phoenix, Arizona
U.S.A.
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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Nathan - Tempe (U.S.A.)
SUBMITTED: Friday, November 17, 2006
POSTED: Friday, November 17, 2006
I am a Customer Service representative for Sun Devil Auto. We are very sorry that you may have had an unsatisfactory experience and we would like an opportunity to resolve this issue. Please contact me directly by going to our web site, www.sundevilauto.com. Click on Customer Service and fill out the form provided. Someone from our staff will contact you.
Sun Devil Auto is family owned and operated. Since 1978 we've established a premiere name and solid reputation in the valley's auto repair industry. We've built more than 20 store locations and it's with great pride that we confidently offer professional, friendly service while caring for our customers.
We employ ASE certified technicians. Our staff completes a comprehensive training program before they take to the shop, so you can be assured that your vehicle is in competent, capable hands.
We guarantee our work in writing and only perform the work you authorize.
Sun Devil Auto is a proud member of the Better Business Bureau. If for any reason you are not comfortable in contacting Sun Devil Auto then the Better Business Bureau might be a solution. They will listen to your complaint and contact us for a resolution. They will even arbitrate the matter if necessary.
Thank you for the opportunity to remedy this situation. We appreciate your business and hope to hear from you directly.
