• Report: #777338

Complaint Review: Riverton Hyundai/Suzuki

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  • Submitted: Thursday, September 15, 2011
  • Posted: Thursday, September 15, 2011
  • Reported By: RipoffReportsRocks — Roy Utah United States of America
Riverton Hyundai/Suzuki
10835 Automall Drive Sandy Utah 84070 United States of America

Riverton Hyundai/Suzuki Riverton Motors Lied To Me and Took My Money Sandy, Utah


1Author 0Consumer 0Employee/Owner

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I took my car in for diagnostics at my appointment time (10:00AM).  I was told I would be called before any work was done to my vehicle that was not covered under my warranty.  I thanked them and left.

Over four hours later (after 2PM), I heard from the services department.  I was told my repairs would total over $1200, and I was told I should look elsewhere for services/repairs.  I agreed.

I went to pick up my car and was given a PRE-INVOICE and told I owed over $90.  I asked, "For what?"  It was for "labor" only to turn off an airbag light.  I asked if it was covered under warranty and I was told no.  I said I was not called about this (and I would be called before any work was done that was not under warranty), and I did not approve it.  The mechanic then pointed to the document I signed for diagnostics and said, "Is this your signature?"  He then said that I approved the work because I signed a form for DIAGNOSTICS.

I continued to say that I did not give authorization for the work that was done.  I had a friend go with me who heard:

(1) I would be called to authorize any charges not covered by my warranty
(2) The telephone call about the $1200 in charges which I declined (the telephone call was on speakerphone)

After telling the mechanic that I did not authorize the charges, the mechanic then said that it did not "matter" because I had a "$100 deductible" on my warranty so the $90 in "labor" would not have been covered by the warranty anyway.

I have filed a complaint with the BBB and I am going to file a consumer complaint with the Attorney General for the state.  I am also looking for an attorney who specialists in car repair fraud.  Any other advice would be greatly appreciated!

This report was posted on Ripoff Report on 9/15/2011 6:51:29 PM and is a permanent record located here: http://www.ripoffreport.com/auto-service-stations/riverton-hyundai-suz/riverton-hyundai-suzuki-rivert-d1193.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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