Texaco Xpress Lube Damage to vehicle, poor customer skills, very slow service. Monroe, North Carolina

Today, Sunday September 12, 2009, I visited store number 800 at the address 401 E Roosevelt Blvd Monroe, NC 28112. I arrived at this station shortly before 1pm and was then forced to wait nearly an hour and a half before service was completed, although there was only 1 other car in the service station at the time even though there are two bays.

Upon receiving service, the technicians were unable to perform the task of opening the hood of my vehicle and I was asked to enter the service area to perform what I would have believed to be a required task that any tech would perform on a daily basis.

After this, I returned to the waiting area until who I believe was the service manager entered the area to inform me that my oil cap was broken. I asked him if he was going to replace it and he swore at me while telling me “No, I did not break it, it broke when we took it off your car. You’re car is older than 7 years, stuff breaks, it’s not my problem”. After receiving the keys to my vehicle I also informed the technician that my interior light was not turning off. Again, he told me that is not his problem and for me to “just deal with it”. I will be checking the actual “services” they performed in the morning as the vehicle is still too hot to get an accurate reading on if I actually received the 5 quarts of oil

Well, it is your problem as I brought my vehicle in for service, not to induce further repairs. I left the matter at that as I felt speaking with someone who obviously was going to refrain from accepting responsibility would simply lead to an unconstructive resolution. I have taken pictures of the damage, and am now contacting you. I would like to be reimbursed for the damage to my vehicle and the fact that I no longer have an oil cap as the tech was very adamant about completely destroying the oil cap.

For others who have terrible service with Texaco Xpress Lube, here is their corporate phone number 205-980-1510.