On 04/25/07 we received an email confirmation #153613 that our vehicle would be picked-up from our N. Lauderdale, Fl. residence and delivered to our W. Bay Shore, NY residence. It did not confirm the acceptance of my wife Ruth Lsndy's $175.00 check.
Later, we discovered from their web site that credit card payment was acceptable. The telephone representative insisted on check payment. The email confirmation further stated that the vehicle would be picked-up on 05/05/07. On 05/03/07, we received a call from the driver that he would pick-up the car in five minutes. We advised that it was unacceptable and that we needed the 05/05/07 pick-up.
The following day the driver called again advising that he would pick-up the car on 05/05/07 at ll AM. He did not come. Many, many calls were then made by my wife and I to their toll free 86676067660. ext 10. All were answered by voice mail. No one returned the calls.
At extra expense, we arranged for another car carrier and we had to pay an extra $100 th change our airline tickets. Can you recommend a lawyer or is a class action suit possible? Would you suggest picketing their local office carrying a sign reading "You Stole Our #175 Deposit?
Bernard
W. Bay Shore, New York
U.S.A.