• Report: #34193

Complaint Review: Express tire Santee

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  • Submitted: Monday, November 04, 2002
  • Last Posting: Saturday, January 04, 2003
  • Reported By:Santee CA
Express tire Santee
Mission Gorge road Santee California 92071 U.S.A.

Express Tire ripoff Santee California


1Author 0Consumer 1Employee/Owner

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I purchased four new tires and drove my car home. When I got out of my car and walked around the car to take a look at my car with new tires, something looked wrong. Then I got a look at all four tires and oddly the two tires on the driver's side were new (I think) but the ones on the other side definitely were not.

I took my car back to the store and explained to the manager that two of the four tires he sold me were not new and he would have to replace them immediately the manager proceeded to tell me lies about how the manufacturer trues some tires (a process by which the tires are in effect sanded to give them a more rounded shape) and these was perfectly good tires.

So I called the manufacturer (Cooper tires) and they told me they do not do that at all. The manager then told me OK I will replace the tires (upgraded to a better tire) but I will have to wait until the next business day because they were closing for the day. I went home and parked the car. I looked under the car to inspect the inside of the tires I noticed one was severely damaged (it looked like someone who previously owned the tires had driven on it flat.)

The next day I got my new tires (upgraded) but I am still angry about how they were trying to take advantage of me.
I still wonder if they sold those tires again.

Tom
Santee, California

This report was posted on Ripoff Report on 11/4/2002 3:08:16 PM and is a permanent record located here: http://www.ripoffreport.com/auto-tire-shops/express-tire-santee/express-tire-ripoff-santee-cal-e3b7c.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
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#1 Employee

Customer Satisfaction

AUTHOR: Robert - Escondido (U.S.A.)

Express Tire takes every customer issue very seriously. Our business is built on customer trust. We have no record of a person named "Tom" that was in our location on or around 11-4-02. [Deleted to prevent the customer from further abuse. They state they already dealt with your CS run around.] Express Tire appreciates all of our customers and believes in a high set of values, to be followed by all of it's associates.
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