Les Schwab Tires BAD SERVICE and lies about it. gig harbor, Washington

i needed my new stud tires mounted to my bare rims . i called and ask for appointment?, this is not  allowed. ( they loose money, if they do,that)
I am told " First come , first served"  .

Ok, a go there and wait.  I wait for 1 hour,  I ask where am I in line?
I'm in 4th slot on work order queue. ( I'm looking at it) I then see them grab my tires, and work for 5 mins. they then drop them and start serving customers 1 through 4 behind me. This delays me over 2 hours.

You see its not first come first serve, it is really ( will fit you in , maybe after we are done doing all new tires on every  HUGE SUV, in town.)

it's "deep pockets served first".  YOu are not a customer but a cash cow.!!!!

and they pay the workers commissions, so they work real hard serving the high dollar work orders first.  "see employment poster in store"

The over charge too,  $7.50 per tire for a mount.   10 seconds labor for $7.50.

I just bought my own tire mounter.   ( i have every other tool for cars but this)

they charged me $49 for spin balance , this is 2 times the going rate.

so LES,  this will be my last trip to your store, forever.


Bad service AND high prices.$104 for mount and spin. 

When I need $500 worth of tires, it will be mounted by me next time and i will find a cheaper spin shop.  TireRack will get my money or Walmart.


IMHO.  Mr. Mudd