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  • Report: #516481

Complaint Review: Alamo Rent A Car

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  • Submitted: Wednesday, October 28, 2009
  • Last Posting: Thursday, October 29, 2009
  • Reported By: E — Sicklerville New Jersey U.S.A.
Alamo Rent A Car
7275 S Tucson Blvd STE 115 Tucson Arizona 85706 United States of America

Alamo Rent A Car Ripped me off on car rental by adding optional fees that I didn't want, charged me $278 extra Tucson , Arizona


1Author 0Consumer 1Employee/Owner

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I did on online economy car rental for 4 days which came to $143.04. When I arrived to pick up the car the clerk filled out the paperwork and handed it to me and the cost was $441! I argued and showed my reservation printout. She made an adjustment which lowered it slightly but was still $278 additional! She presented it as it was mandatory and said it was "taxes and fees to protect Alamo". She never told me these were optional charges that I could decline. As I needed the car for a coworker and I to get to a convention I took it and then called Alamo Customer Service. The customer service rep did a conference call with the rental office manager who was extremely rude and kept saying I added the optional charges which is untrue, the clerk added them herself which the manager admitted later is their "practice". The office manager was extremely rude and uncooperative. When I said I would escalate this to the BBB she said "go ahead!" So I did.

This report was posted on Ripoff Report on 10/28/2009 6:14:01 PM and is a permanent record located here: http://www.ripoffreport.com/auto-truck-rental/alamo-rent-a-car/alamo-rent-a-car-ripped-me-of-4cac6.htm.

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#1 Employee

Response from Alamo Rent a Car

AUTHOR: Enterprise - St. Louis (USA)

Your posting was brought to my attention.

My name is Martha Zimmerman and i work for the Corporate Customer Service Department of Alamo Rent A Car.

I am so sorry to hear of your concern and welcome the opportunity to have it addressed. In order to do so, please contact me with your name and contact information at Martha.J.Zimmerman@ehi.com or 314-512-5000.

Thank you very much


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